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Trainee Customer Service

4 months ago

Ellesmere Port, Cheshire, United Kingdom SGS Full time

Company Description



SGS are the world's leading testing, inspection and certification company.

We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

We deliver services that touch every part of human activity and improve millions of lives - from ensuring the safety of food, clothing, transportation, and medicine to better testing in the nuclear industry. Whatever your role, you will make an important contribution to delivering safer products, better services and keeping society connected.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

  • Performance related bonus (discretionary and subject to eligibility criteria)
  • Private medical cover (subject to eligibility criteria)
  • Competitive pension scheme + Life Assurance
  • Generous Annual Leave allowance (increasing with service) plus bank holidays.
  • An additional day off for your birthday
  • Discounted Gym Membership
  • Retailer Discounts
  • Access to electric vehicle leasing scheme (subject to eligibility criteria)
  • Enhanced maternity/paternity and adoption pay.
  • Length of Service Awards
  • Christmas Vouchers
  • Health & Wellbeing initiatives

Job Description



Job Type: Permanent

Hours: 37.5 hours per week Monday - Friday

Job Location: Ellesmere Port

Salary: Circa £23,400

As a Trainee Customer Service Advisor you will be the first point of contact for both prospective and existing customers. Your role involves providing effective customer service to all internal and external customers by utilizing your excellent knowledge of our products and services. You will work closely with the internal registration team and directly with customers to ensure a seamless start to their customer journey. The primary goal is to deliver exceptional customer experiences at all stages of the customer journey.

Key Accountabilities

  • Customer Activity Recording: Document all customer interactions in our database.
  • Complaint Management: Acknowledge, allocate, and initiate follow-up actions for customer or supplier complaints/requests/anomalies to ensure satisfaction.
  • Customer Support: Understand customer requirements and support them through their journey, addressing concerns and ensuring timely issue resolution.
  • Customer Advocacy: Represent the voice of the customer to ensure our products and services meet their needs.
  • Process Improvement: Continually review and suggest improvements to internal processes to enhance the customer experience.
  • Purchase Order: Chase PO requirements and ensure POs are entered into the system when necessary.

Qualifications



To be successful in this role, you'll need to be proficient in using Microsoft Office. Additionally, you should demonstrate the following:

  • Team and Independent Work: Ability to work both independently and as part of a team.
  • Planning and Organizing: Strong planning and organizational skills.
  • Flexibility: Flexible attitude towards working hours.
  • Communication Skills: Excellent communication skills.

Additional Information



SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.