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Service Advisor

3 months ago

Ellesmere Port, Cheshire, United Kingdom Pybus Recruitment Full time

Job:
Service Advisor

Location:
Cheshire Oaks, CH65

Salary £23,805 based on experience + OTE £40,000 + Benefits

45 Hours Per Week


As a Service Advisor you will always ensure the highest level of customer satisfaction and care for vehicle servicing and repair and will be the point of contact for all customer communication.

You will have excellent communication and organisational skills to deal with customers face to face or over the phone.

Main Responsibilities:

  • To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
  • Book service and repair work always ensuring workshop and parts availability
  • To organise loan car bookings
  • To invoice on time and accurately used warranty transactions are submitted and invoiced daily
  • To obtain and process payments according to Inchcape policy
  • To maintain accurate customer records on Kerridge & Dialog
  • To make telephone followup / Up sell / Progress calls
  • To convert as many inbound / outbound calls into bookings as possible
To be a success in this role, you will have:

  • Effective communication skills
  • Commitment to delivering customer excellence
  • A good standard of verbal and numerical reasoning
  • Computer literacy
  • A keen eye for detail
  • Previous experience in a target driven role

Benefits:

  • A pension that pays
  • Life Insurance
  • Health Shield Cash Plan
  • Save as you earn a plan
  • Employee Discounts with The Showroom
  • Discount Gym membership
  • Cycle to work scheme
  • Holiday allowance rising with length of service
For further information, please contact Ellie on

Ref:
Esaudi/inch2023