Customer Service Advisor
1 week ago
**Be part of a team passionate about audio equipment** and dedicated to providing exceptional customer service. We are excited to welcome a **Customer Service Representative** to our team at our Didcot office.
**Why Choose Us?**
- Competitive Salary: Up to £25,000
- Comprehensive Benefits:
- Company pension
- Employee discounts
- Free on-site parking
- Work-Life Balance: Monday to Friday schedule
**Your Role:**
As a **Customer Service Representative**, you will be the first point of contact for our valued customers, ensuring an exceptional experience with our products.
**Your responsibilities include:**
- Customer Interaction: Responsively handling inquiries via phone, email, and chat.
- Product Expertise: Offering detailed information about our products and services.
- Support and Troubleshooting: Assisting customers with product selection and technical issues.
- Order Management: Efficiently managing orders, returns, and exchanges.
- Record Keeping: Maintaining accurate customer records and handling confidential information.
- Team Collaboration: Working closely with sales and technical support teams to meet customer needs.
- Feedback Improvement: Monitoring customer feedback to enhance satisfaction.
**What We Seek:**
- Experience: Previous customer service role experience.
- Communication Skills: Excellent verbal and written communication.
- Problem-Solving: Strong problem-solving skills with attention to detail.
- Technical Proficiency: Knowledge of Microsoft Office Suite and CRM software.
- Team Player: Ability to work both independently and collaboratively.
- Personality: Friendly, patient, and professional demeanor.
- Requirements:
- Education: GCSE or equivalent preferred.
- Experience: Minimum 1 year in customer service preferred.
- Language: Fluency in English required.
- Licence: Driving licence preferred.
**Location:** In-person at our Didcot office.
**Commute/Relocate:** Must reliably commute or plan to relocate before starting work.
If you are excited to be part of a team that appreciates dedication, enthusiasm, and love for audio equipment, we invite you to submit your application and join our team.
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