Customer Service Advisor

1 week ago


Henley on Thames, Oxfordshire, United Kingdom Brook Street Full time

**Be part of a team passionate about audio equipment** and dedicated to providing exceptional customer service. We are excited to welcome a **Customer Service Representative** to our team at our Didcot office.

**Why Choose Us?**

  • Competitive Salary: Up to £25,000
  • Comprehensive Benefits:
    • Company pension
    • Employee discounts
    • Free on-site parking
  • Work-Life Balance: Monday to Friday schedule

**Your Role:**

As a **Customer Service Representative**, you will be the first point of contact for our valued customers, ensuring an exceptional experience with our products.

**Your responsibilities include:**

  • Customer Interaction: Responsively handling inquiries via phone, email, and chat.
  • Product Expertise: Offering detailed information about our products and services.
  • Support and Troubleshooting: Assisting customers with product selection and technical issues.
  • Order Management: Efficiently managing orders, returns, and exchanges.
  • Record Keeping: Maintaining accurate customer records and handling confidential information.
  • Team Collaboration: Working closely with sales and technical support teams to meet customer needs.
  • Feedback Improvement: Monitoring customer feedback to enhance satisfaction.

**What We Seek:**

  • Experience: Previous customer service role experience.
  • Communication Skills: Excellent verbal and written communication.
  • Problem-Solving: Strong problem-solving skills with attention to detail.
  • Technical Proficiency: Knowledge of Microsoft Office Suite and CRM software.
  • Team Player: Ability to work both independently and collaboratively.
  • Personality: Friendly, patient, and professional demeanor.
  • Requirements:
  • Education: GCSE or equivalent preferred.
  • Experience: Minimum 1 year in customer service preferred.
  • Language: Fluency in English required.
  • Licence: Driving licence preferred.

**Location:** In-person at our Didcot office.

**Commute/Relocate:** Must reliably commute or plan to relocate before starting work.

If you are excited to be part of a team that appreciates dedication, enthusiasm, and love for audio equipment, we invite you to submit your application and join our team.



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