Technical Support Technician
1 week ago
**Customer Service
Henley-On-Thames
Up to £25K and up to 8% bonus
Full time
Permanent
On site (office) Monday to Friday, possibly to work light hybrid once passed probation. Fridays finishing at 3.30pm
Private car park**
Your new company
They are a UK manufacturer of pump and water boosting solutions with an unprecedented reputation for product quality, reliability, innovation and customer service.
Their brands are specifically designed and developed to provide a comprehensive range of solutions, from a simple domestic shower pump to large water boosting systems for commercial and industrial projects.
Your new role:
- Reporting any customer concerns and identifying any trends in calls to the Technical Assist Manager.
- Maintaining detailed knowledge of the Company's products.
- Operating as a key link with the Company and its authorised service agents to ensure the required standards and reporting of the service activity is achieved, closing off service visits and using the fault code system.
- Identifying potential insurance claims and reporting details to the Technical Assist Manager.
- Feeding back any market and customer information considered relevant to the Technical Assist Manager.
What you'll need to succeed:
- Experience of working in a customer support function
- Excellent interpersonal skills
- Excellent customer service skills
- Excellent written communication skills
- Effective decisionmaker who remains calm under pressure
- Attention to detail
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