Banking Operations Specialist

2 weeks ago

Birmingham, Birmingham, United Kingdom Goldman Sachs Full time

The firm's Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience.

We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.


Asset and Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals.

Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees.

Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save.

Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.


Review established detection system-generated alerts to identify fraudulent activity related to transactions, compromised accounts, and account openings
Investigate risk identified, make sound subjective decisions to escalate risky accounts, place and remove restrictions on accounts, secure compromised accounts

Determine action required based on established procedures to protect the Bank's assets; Place appropriate hold on accounts deemed to have fraudulent activity.

Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
Build rapport in communication with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms)
Remains current on latest trends in industry, national and world fraud trends and prevention, and recommends tools, services and practices for improvement
Completes ongoing compliance and remedial training as scheduled
Works closely with Financial Crime to escalate cases where appropriate
1-2 years Fraud or Investigations experience in a financial institution
~ Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
~ Fraud Operations experience at a large retail bank

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow.

Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.


We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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