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3 months ago

London, Greater London, United Kingdom Imperial London Hotels Full time

House Keeping / Room Attendant - Trial Shifts

Imperial London Hotel Group

40 Hours ( 5 out of 7 days weekly rota)

£24, Benefits

Imperial London Hotels opened their doors to guests in Bloomsbury, Central London since 1837. All that time they have been operating as an independent family business, providing a warm welcome to those who stay in one of their Russell Square based Hotels. Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel and The Holliday Inn, Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2025.

We are now recruiting for Room Attendants/Hotel Housekeepers based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We are offering 2 Hour Trial shift to anybody with previous cleaning experience who is interested in learning how to attend to Hotel Rooms.

With over 3000+ rooms across our 7 hotels, our housekeeping teams are some of the hardest working teams making sure that you can enjoy a memorable experience and a comfortable stay at Imperial London Hotels.

As Room Attendant you will carry out the following duties:

What you'll be doing

  • Servicing a minimum of 18 rooms and public areas are cleaned and presented up to our company standards to ensure guest satisfaction on every stay with us.
  • Perform all housekeeping duties such as preparing trolley, stripping bed linen & making beds, cleaning bathrooms, vacuuming carpets, restocking cleaning chemicals, cleaning mirrors, dusting, wiping surfaces and replenishing courtesy items in all rooms.
  • Work on daily cleaning job lists from the room status, arrivals and departures lists- often includes flipping beds, cleaning drapes as and when required.
  • Maintain high standards of cleanliness and presentation in all back of house and guest areas.
  • Fulfil all reasonable guest requests such as delivering pillows, iron and linen requests in the room and service late checkout rooms.
  • Report any maintenance issues such as furniture, fittings and equipment to Housekeeping Supervisor or Housekeeping Manager.
  • Informs the Housekeeping Supervisor or Housekeeping Manager of any security issues or concerns.

Physical Aspects of position

  • Frequent lifting and carrying up to 30lbs
  • Occasional kneeling, pushing and pulling
  • Occasional ascending or decending ladders, stairs and ramps
  • Constant standing and walking throughout shift

What we'd like from you

  • If you have previous cleaning experience this would be beneficial, but we'll provide you with all training that you need to do your job. You will take pride in doing a great job every day with a good eye for detail to make sure everything is perfect for our guests' arrival.
  • We are looking for someone with a can-do attitude and is confident talking with guests able to work both independently and with your team to ensure targets are met.
  • You will have a good level of spoken and written English. If you speak other languages, this would advantageous.
  • Rights to work in the UK with your ID/Passport and share code.

What you'll get in return

  • Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
  • Free meals on duty
  • Uniform & dry-cleaning
  • Workplace pension scheme
  • £300 Refer a Friend Scheme
  • Employee recognition
  • Employee awards
  • Social events
  • Interest-free Season Ticket Loan / Travelcard Loan
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
  • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
  • Shopping discounts across several high-street brands and online retailers
  • Sabbatical leave (subject to eligibility)
  • Mental health first aiders support & well-being
  • Employee Assistance Programme- Supported by Hospitality Action:
    • Career Guidance, Life Coaching & Tenancy Agreements
    • Legal Assistance & Financial Assistance
    • Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.

Career & Development Benefits:

  • Training and development through our Imperial London Hotels Academy
  • Access to fully funded apprenticeships (subject to eligibility)
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
  • Access to Supported Study Scheme (subject to eligibility)
  • Annual Free English Course accredited by UCL Centre for Languages & International Education
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

  • Technology Scheme (subject to eligibility)
  • Cycle to Work Scheme (subject to eligibility)
  • Workplace Nursery Scheme (subject to eligibility)