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Receptionist
3 months ago
Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.
We are recruiting for;Part-time - Corporate Receptionist / Administrator
7 month contract to cover Maternity Leave (until November 2024)
Monday to Friday - 22 hours per week
Salary £13,730.55 Per Annum
Location - Thales | 350 Longwater Avenue | Green Park Business Park | Reading | Berkshire | RG2 6GF
Job Overview
To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.
To focus your attention on the whole guest experience coupling a 5 star service ethic with knowledge of the client business, structure, vision and principles, professionally operating the front desk reception and switchboard, delivering exceptional guest relations and customer services standards.
To ensure you meet all business needs and that both Mitie's and the Client's reputations are enhanced through your delivery of professional standards and great service.
To build professional relationships with key clients and guests to develop knowledge of personal requirements
To undertake daily floor walks to include meeting rooms, print areas and breakout areas to tidy them up
To liaise with Thales meeting organisers to understand requirements in meeting room set ups and liaise with catering and on site Mitie team.
To be flexible in approach and working as a team to deliver the needs of each customer visiting site and using the meeting room and hospitality facilities
To support the Service Level Agreement by ensuring that all reception activities are carried out effectively
To ensure you are immaculately dressed in uniform and adhere to strict appearance and grooming standards.
To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
To contribute to great team work at all times both within and outside of the department, always demonstrating the "exceptional and memorable experiences, one guest at a time" ethos
To be articulate and pre-empt the needs of clients and visitors.
To effectively deliver to all guests, Health, Safety, Security and building information as necessary including evacuation procedure upon arrival
Must be able to work to a flexible rota in order to meet both business and client needs, including late requests for services
To communicate professionally as a representative of Mitie with residents of the building and the client, providing a 5* level of service at all times
To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation
To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc
To embrace the vision of our Company and work "outside the box", assisting colleagues as required to ensure a superior level of service at all times
To actively complete checklists ensuring quality of service and standards pertaining to the presentation and maintenance of the reception area
Provide cover and support for the floor hosts
To process meeting room requests
To assist in any other reasonable duties as required by your colleagues, managers or clients
What we are looking for
Customer focused with the ability to build positive relationships
Experience of working in corporate customer service environment
Excellent communication skills and exceptional attention to detail
Immaculate personal presentation endorsing the Signature five star image
Proven experience and understanding of an exceptional Customer Service delivery
Previous experience with visitor management and booking systems preferable
Excellent time management and organisational skills
Pro active, flexible and can-do attitude
The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
Ability to deal with multiple requests simultaneously
Team player
