Customer Service Executive

2 weeks ago


London, Greater London, United Kingdom Target Full time

Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.

This is a 6 month FTC starting on the 17th June 2024.
Our Customer Service Executives are the first person our customers speak to.

You will be handling both inbound and outbound calls with customers to discuss their situation, account information and aiding them in making payments.

Your shifts will be Monday - Friday between the hours of 9am and 5pm, on-site in our Cardiff City Centre office.

Handle phone calls with customer queries and provide resolution to end users
Record case resolutions customer communication via phone, email, chat etc.
Escalate priority issues per client specifications to the immediate lead as applicable
Provide fantastic customer service and meet quality standards on all handled contacts

Handle calls while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.

Customer service experience or contact centre experience
Near native (interpreted as CEFR level C1) or native relevant Norwegian language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the systems
Passionate about providing fantastic levels of service for customers
Caring about doing a great job and exceeding expectations with the quality of what you do
Calm and reassuring with their telephone manner
30 days holiday plus bank holidays per anum

We're committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.



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