Weekend Customer Service Executive

2 weeks ago

London, Greater London, United Kingdom Hedin Automotive London Ltd Full time

Join Our Team at Hedin Automotive:

Hedin Automotive continually aims set the standard in automotive excellence, representing Mercedes-Benz brand across multiple locations including Brooklands, Croydon, West Bromley, and Dartford.


Now Hiring:

Telephone Customer Service Executive South East London:

We are excited to expand our team with a new position for a highly motivated and customer-oriented
Part Time Telephone Customer Service Executive**.

Working Saturday 9-5 & Sunday 10-4 at our branch in Sydenham.

This role is fundamental in providing exceptional customer service over the phone, addressing queries, offering product information, making sales appointments and ensuring customer satisfaction at the highest level.


Seeking Passionate Customer Service Professionals:

  • Proven experience in a customer service role, preferably in a contact centre environment but not essential
  • Strong ability to communicate effectively and professionally over the phone
  • A natural problemsolver who can handle customer inquiries with empathy and efficiency
  • Excellent listening and comprehension skills to fully understand customer needs and provide information or solutions
  • Capability to work in a fastpaced, goaloriented environment
  • Computer literacy and adeptness in using CRM systems
  • Good multitasking skills
  • Great teamworking traits

Key Responsibilities for the Telephone Customer Service Executive:

  • Delivering customer service support for incoming enquiries
  • Handling customer complaints with a patient and genuine empathetic approach, aiming for a positive resolution
  • Providing accurate, valid, and complete information on products and services using the right methods/tools
  • Fostering strong customer relations to enhance brand loyalty
  • Maintaining a detailed record of customer interactions, transactions, and feedback
  • Collaborating with the sales team to identify opportunities to increase sales activities

What You Bring to the Role:

  • Previous experience in a telephone or in person customer service role
  • Exceptional communication skills, including active listening and clear articulation
  • A positive attitude and ability to work effectively as part of a team
  • High attention to detail and multitasking abilities
  • A genuine passion for delivering customer service excellence

Why Work for Hedin Automotive?:

- £11.37 per hourly rate

  • Exclusive staff discounts on Mercedes-Benz products and services
  • Continuous training and development for career growth
  • Participation in the company pension scheme
  • Comprehensive health and wellness programs
  • Being part of an inclusive and supportive team environment
  • Career path opportunities with a personal development plan

How to Apply:

As a
Telephone Customer Service Executive, you will play a crucial role in maintaining high customer satisfaction and loyalty. We are dedicated to fostering a diverse and inclusive team. We welcome applicants from all backgrounds to reflect our commitment to excellence.

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