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IT Service Desk Specialist

3 months ago

Hook, Greater London, United Kingdom BCA Full time

Job Title:
IT Service Desk Specialist

Location:
Hybrid working, Remote working & BCA Hook office

Salary:
£22,000

Hours: 40 hours per week Monday - Friday, Weekends on a rota with time off in lieu

Who we are


We're the biggest name in Europe's vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion.

We believe our people are the best in the business, they are friendly, expert and professional.


BCA is so much more than selling cars, from the dock to defleet and beyond, BCA touches over 3.5m vehicles a year, working with OEMs, fleet operators and dealers to provide the backbone of the UK's automotive supply chain.

From technical and logistics services for new vehicles, refurbishment, storage and logistics for the growing used sector and the core remarketing and auction operation, BCA offers the economies of scale and diversity of services to meet the needs of an impressive portfolio of customers.


Purpose of the role


Reporting to the Service Request Desk Leader, the Service Request Specialist is role is responsible for imaging, configuring and provisioning all IT Equipment for BCA internal staff.

The role is accountable for administering all joiners, movers and leavers tasks.

Role Responsibilities

  • Responsible for device configuration including but not limited to; laptop, desktop and mobile devices
  • Ensure all Service Requests are dealt with in a professional and timely manner in accordance with service level targets
  • To ensure that all processes for Service Desk requests are documented and understood by the Service Desk team
  • Contacting users to ensure all new equipment has been received is functioning correctly
  • Responsible for maintaining the Asset register is kept up to date in line with department policies
  • Ensure customer escalations are prioritised and dealt with in a timely manner
  • Using judgement, escalate issues to the Service Request Team Leader where appropriate
  • Monitor stock levels ensuring minimum levels are maintained
  • Required to perform joiners, movers and leavers based tasks create user accounts
  • To assist with Service Transition where Request Management processes will be involved (for example, when a new type of account is needed or access on an existing account will change) as directed by the Service Request Team Leader
  • Ensure our services and systems contain accurate and up to date customer details
  • To undertake any other miscellaneous or nonrecurring duties related to the post as directed by your line manager

Required Skills and Competencies

  • Good customer service skills
  • Good telephone manner
  • A good work ethic
  • Good organisation skills
  • Great communication skills
  • A keen eye for detail
  • Selfmotivated
  • Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability_