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Romford, Greater London, United Kingdom Division of Surgery – BHRUT NHS Full timeJob OverviewWe are seeking a highly skilled and organized individual to join our team as a Respiratory Patient Pathway Coordinator. This exciting opportunity will provide the successful candidate with the chance to work within an established team, providing administration support to the clinical team and improving patient pathways.Main Duties of the JobThe...
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Care Pathway Facilitator
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Patient Pathway Supervisor
3 months ago
Job overview
An exciting opportunity has come available for a new band 5 Patient Pathway Supervisor (PPS) post. We are looking to appoint an enthusiastic and self-motivated individual to join the Gastroenterology Services at Barking Havering & Redbridge University Hospitals Trust. The services including Gastroenterology, Endoscopy and Upper and Lower GI cancer services. We are seeking applications from candidates with a proven NHS background, with experience of RTT, Cancer targets and outpatients booking knowledge and who can demonstrate excellent team management skills, high standards of organisational skills and the ability to continually ensure that processes are correctly followed. The Patient Pathway Supervisor will also show good judgement when deciding which issues to resolve and which should be escalated, and use of IT systems will be a key part of the role. This role requires someone who has some knowledge of medical staffing and has already worked in similar areas and can demonstrate their knowledge and skills will transfer into this role successfully. The post holder will be an integral part of the team by providing administrative Management, monitoring and evaluating data, liaising with other services, ordering goods and supporting the team including face-to-face contact with people who use the service, their families / carers, medical staff, and other agencies; and receive and deal with telephone enquiries.
Main duties of the job
The Patient Pathway Supervisor will work in partnership with the Service Manager to support the delivery of RTT and Cancer constitutional standards for the Gastroenterology, Upper GI and Lower GI.
The Patient pathway Supervisor will be overseeing the administrative and clerical processes to enable a high quality, effective and focused service to be delivered, with the utilisation of standard operating procedures to ensure achievement of all KPI's. Good communications skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines. The post holder will be expected to organise and prioritise own workload and to assist colleagues to ensure the continuity of service at all times.
Working for our organisation
We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.
We're pleased to be leading the way in wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be ; the Care Quality Commission has raised the ratings for at Queen's and King George hospitals; and showed that the Trust was the most improved in 2023 for reducing waits for emergency care.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also part of the .
Detailed job description and main responsibilities
We are looking for a team player with excellent communication skills and the ability to demonstrate excellent customer service care in all activities. Personal development will be encouraged and supported, and a comprehensive induction programme is provided to all new employees within the Trust. We are essentially looking for leadership qualities with a desire to develop onto a senior management role in the future.
If you have a 'can do', flexible attitude, and enjoy building good working relationships, we welcome your application.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Person specification
Education/Qualifications
Essential criteria
Minimum of 2 years' NHS experience within the NHS.Skills/Abilities
Essential criteria
Knowledge of RTT and Cancer Waiting times Ability to develop and maintain good working relationships internally and externallyDesirable criteria
Knowledge of Medway/EPRO Ability to use Microsoft Word, PowerPoint, Excel and interpret, analyse and present management informationExperience/Knowledge
Essential criteria
Experience managing admin & clerical staff. Experience of managing medical staffing rotasDesirable criteria
Experience of working within Endoscopy/Gastroenterology or a surgical or cancer speciality.Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
