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Contract Coordinator

3 months ago

Newport, Newport, United Kingdom Robert Heath Heating Ltd Full time

Reporting to
Account Manager

Location(s)
Newport NP19 Hybrid, 3 days WFH

Hours
40 hours per week

Salary
£25k


Robert Heath Heating specialises in providing domestic and commercial gas heating installation, service, and maintenance services to Social Housing, and is currently engaged in long-term contracts with Housing Associations and Local Authorities, covering around 100,000 properties across the UK.

We are looking for a passionate and motivated administrator to join our client-focused team. This is an exciting time to join a family run business undergoing wide business change.

We provide world-class customer service in a fast-paced environment, supported by our schedulers and contact centre teams, to deliver a seamless client experience.


MAIN DUTIES & RESPONSIBILITIES

  • Responsible for all aspects of in day and future planning within a defined area
  • Keeping customers up to date with status of their job
  • Communicating verbally and in writing with customers and clients
  • Complaint Resolution
  • Dealing with incoming and outgoing communications
  • Accurately recording notes on our system
  • Data entry, retrieval, and database management
  • Utilising empathy when liaising with vulnerable customers
  • A calm approach to objection handling
  • Proactively own issues through to resolution
  • Initiative to bring solutions not problems
  • Managing client expectations
  • Liaising with 3rd parties and clients to ensure job programmes are met

ESSENTIAL / KEY SKILLS
Outstanding customer service skills

Excellent interpersonal and communication skills

Objection handling

Strong organisational skills and the ability to prioritise workloads

Ability to work to deadlines

Good problem solving skills

Ability to work well as part of team and independently using own initiative

Ability to communicate with internal and external employees at all levels

IT Skills - Microsoft Word, Excel, Outlook or similar

ESSENTIAL EXPERIENCE
Working within heating, plumbing or construction industries

Working within a contract administration position

Working within the social housing / maintenance sector

DESIRABLE EXPERIENCE
Working in a customer service / helpdesk / contact centre environment

Engaging with people with different needs and backgrounds

EDUCATION / QUALIFICATIONS ESSENTIAL
5 GCSEs grade A*-C (or equivalent)

DESIRABLE
3 A-Levels A-C (or equivalent)

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Experience:

  • Customer service: 1 year (required)

Work Location:
Hybrid remote in Newport, NP19 0DW

Reference ID:
UPDATED Contract Coordinator 25K