Customer Hub Assistant

2 weeks ago


Cwmbran, Torfaen County Borough, United Kingdom Bron Afon Community Housing Full time
Are you interested in making a difference to the lives of thousands of people and being part of an organisation which works with, and proactively involves the community in all that we do? Your first placement will be within Customer Services where you will:

  • Be responsible for the delivery of an excellent customer service resolving the majority of enquiries at the first point of contact
  • Deal with a wide range of sensitive issues including ASB, rent and repairs calls
  • Work proactively to improve the service and achieve business aims
  • Make outbound calls to capture the views of individuals and help drive down rent arrears
  • Ensure that the service is open, inclusive and democratic in its approach, actively engaging with and involving Bron Afon members, tenants and other residents in the local communities and forums across Torfaen
You will have a business like approach to delivering services with the ability to creatively solve problems.


Knowledge of housing and repairs is desirable but if you don't have previous experience then don't let that put you off.

Most importantly we are looking for someone with excellent communications skills who enjoys engaging and helping others, your naturally caring personality combined with a desire to make a real difference in our community is what we are looking for.

This role could be your first step into an exciting career in housing and the customer hub will provide you with endless knowledge and experience that the world of housing has to offer

The vacancy is part-time (30 hours) until the end of March 2024.

If you want to know more about the role, take a look at the role profile attached.

If you'd like an informal chat with the hiring managers, please contact
Gemma Webster at or Sarah Kerr at.

Closing date:
Friday 18 August at midday

Interview dates:
Thursday 24 and Friday 25 August

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