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Customer Hub Assistant
2 weeks ago
Be responsible for the delivery of an excellent customer service resolving the majority of enquiries at the first point of contact
- Deal with a wide range of sensitive issues including ASB, rent and repairs calls
- Work proactively to improve the service and achieve business aims
- Make outbound calls to capture the views of individuals and help drive down rent arrears
- Ensure that the service is open, inclusive and democratic in its approach, actively engaging with and involving Bron Afon members, tenants and other residents in the local communities and forums across Torfaen
Knowledge of housing and repairs is desirable, with a real enthusiasm for customer service and delivering excellent outcomes for our tenants and the community.
If you want to know more about the role then for an informal conversation please contact** Gemma Webster () or Sarah Kerr ().
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