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Band 3 Customer Services Advisor

3 months ago

Leicester, Leicester, United Kingdom Leicestershire Partnership Trust Full time

SUBJECT TO BANDING

  • Logging of new jobs and issues
  • Dealing with enquiries and passing on information on outstanding works.
  • Ensuring all calls are answered in a prompt, polite and efficient manner.
  • A positive experience for all Helpdesk contacts Making Every Contact Count (MECC).
  • A professional and highquality customer service experience
  • An effective and timely resolution to all queries received through the helpdesk
  • Support to patients and external clients, ensuring that they are welcomed to the Trust.
  • Support to the Trust in providing high quality care to its patients
  • Prioritising all calls in line with service procedures, escalating any calls of concern to the Customer Services Supervisor as appropriate.
  • Entering the work requests into the correct section of the CAFM system
The post holder will be expected to rotate on a rolling rota once trained to do so. This will include working days, evenings, weekends, and public holidays, unless otherwise agreed.