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Customer Service Centre Advisor

2 months ago

Leicester, Leicester, United Kingdom IOSH Full time
About the Role

The Customer Service Centre Advisor is a key member of our team, responsible for providing exceptional customer service and support to our clients. As a Customer Service Centre Advisor, you will be the first point of contact for our customers, handling their queries and concerns via multiple channels, including email, telephone, and digital platforms.

You will work closely with our internal and external stakeholders to resolve customer issues and provide first-class administrative support. This is a fast-paced environment that requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Provide exceptional customer service and support via multiple channels
  • Handle customer queries and concerns in a timely and professional manner
  • Work closely with internal and external stakeholders to resolve customer issues
  • Provide first-class administrative support to the team
  • Develop and maintain strong relationships with customers and stakeholders
What We Offer

We offer a comprehensive benefits package, including hybrid working and flexibility to ensure a positive work-life balance, 25 days annual leave (plus bank holidays) increasing with length of service, private medical insurance and healthcare cash plan covered by IOSH, salary sacrifice pension scheme, individual performance-related pay scheme, up to five volunteering days per year, and an Employee Assistance Programme to support you and your dependent's wellbeing.

We are committed to creating a positive, supportive work environment where your efforts are valued and recognised. If you are looking for a role that offers excitement, variety, and the chance to make a real impact, then this is the opportunity for you.

About Us

The Institution of Occupational Safety and Health (IOSH) is the world's Chartered body for safety and health professionals. We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you're treated like you want to be treated. No matter who you are, you can be yourself at IOSH.

We are a disability confident employer, guaranteeing to interview all disabled applicants who meet the minimum essential criteria for every vacancy. Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting our website.