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Service Advisor

2 months ago

Leicester, Leicester, United Kingdom Octane Recruitment Ltd Full time
Service Advisor Vacancy

Octane Recruitment Ltd is seeking an experienced Service Advisor to join their team in Leicester. As a Service Advisor, you will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and providing accurate information about vehicle maintenance and repairs.

Key Responsibilities:
  • Provide high-quality customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Advise customers on vehicle maintenance and repair options, including costs and timeframes.
  • Work closely with the service team to ensure seamless communication and efficient workflow.
  • Meet or exceed sales targets for additional services and repairs.
  • Maintain accurate records of customer interactions and vehicle maintenance history.
Requirements:
  • Previous experience as a Service Advisor or Aftersales Advisor in the motor trade.
  • Excellent customer service skills, with the ability to communicate effectively with customers.
  • Upselling ability, with a focus on providing customers with the best possible solutions.
  • Full UK driving license.
What We Offer:
  • Enhanced holiday entitlement.
  • Industry-leading maternity, paternity, and adoption pay.
  • Career development opportunities.
  • Recognition of long service every 5 years.
  • Discounted car schemes.
  • High street discounts.
  • Discounted gym memberships.
  • Cycle to work scheme.
  • One day a year paid voluntary/community work.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual with a passion for the motor trade, please submit your application for this exciting opportunity.