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Airlines Representative

3 months ago

London Heathrow Airport, United Kingdom China Airlines Full time
Experience in airport traffic related work - excellent customer service skill - handling of arrivals and departures. Energetic, and can work under pressure, preferably with airline ticketing/reservations knowledge. Understanding scheduling and airport work functions with the ability to prepare reports - statistics and basic accounting are essential. English and Mandarin proficiency are also required.

Working in airport, to follow Aviation Security requirements, you will be required to hold a Full Airside Security Pass. To obtain this, we will need 5 years full referencing history with Criminal Record Check.

Responsibilities and Duties

  • Handling of arrivals and departures.
  • Pre-Flight Editing
  • Post-Flight Handling
  • Ensure the smooth running of the gate and make sure every departure is consistent and on time.
  • Liaising with Flight Crew, Cabin Crew, Internal Departments, Customer Sales and Customer Relations where required.
  • Oversee GHA at Check In and assist with passenger queries
  • Check Telexes, ensure all seat requests are actioned.

Qualifications and Skills

  • Previous airline background experience preferred
  • Mandarin speaking, reading, & writing.
  • Basic knowledge of ticketing and reservation preferred
  • Experience of dealing with work of a confidential and sensitive nature.
  • Excellent telephone manner.

Benefits:

We offer a contribution pension scheme and usual AirlineBenefits.

Only applicants with full working right in the UK will be considered. Only shortlisted applicants will be contacted

Job Type:
Part-time

Work Location:
In person