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IT Support Technician Apprentice

3 months ago

Basingstoke, Hampshire, United Kingdom QA Ltd Full time

Employer description:

We design and build network infrastructures and provide IT support services to small and medium companies across the UK. We use a range of technologies from Microsoft, Webroot, VMware, TP-Link Ubiquiti, and HP to name a few.

As we continue to grow as a company, we are looking to expand our internal staff count. We are looking for someone to join our helpdesk team.

Overview:


You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.


Salary:

£15,000 per annum.

Duties:

What we are looking for:

Desirable skills and experience:

  • Good technical skills
  • Excellent Time keeping and Punctuality
  • An understanding the role of equality and diversity in a business
  • Ability to work both as an individual and as a member of the team
  • Ability to use good communication skills to update others
  • Ability to ask diagnostic questions
  • Able to work on your own initiative
  • Ability to multitask
  • Knowledge of Office365 Administration/Setup
  • Knowledge of Active Directory
  • Ability to converse professionally and calmly with customers and ensure we maintain good working relationships.
  • Microsoft Windows Server 2016/201
  • Network troubleshooting
  • DNS/TCP-IP/DHCP
  • Familiarity with basic network troubleshooting, including setting up WIFI hotspots, diagnosing speed and broadband issues, replacing routers, creating network cables

Personal qualities:

  • Willingness to get involved and show a commitment to the company's business strategy
  • Reliable and trustworthy
  • Excellent team player and willingness to help others
  • Logical
  • Excellent listener
  • Friendly and approachable
  • Professional and calm
  • Helpful and considerate ability to foresee problems before they arise
  • Selfmotivated increase depth of knowledge through selflearning

As well as:

  • Ability to diagnose, troubleshoot, obtain information, and provide solutions for a good range of technical problems
  • Able to understand the importance of good customer service and lead by example
  • An understanding of how downtime can affect the various departments within a business
  • An understanding of how to document their troubleshooting and diagnostic steps to outline the
- faster resolution of future scenarios

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Find out more here:


Holiday:

  • 20 days holiday, plus bank hols.
  • Extra day holiday for 5 years' service and additional day every year thereafter

Also:

  • Outofhours oncall rota after successful probation period (3 months)

Important Information:


QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.