Application Support Analyst

2 weeks ago


Stonehouse, Plymouth, United Kingdom IMT Resourcing Solutions Full time

We are working exclusively with a rapidly growing utilities business based in Gloucester who are seeking an Application Support Analyst to join the team.

With a focus on supporting ERP and CRM systems you will also be involved heavily in project work tosupport the continued growth of the business.

What will you be doing as an Application Support Analyst?

  • Handling of data including migrations and integrations
  • Support implementation of system changes and upgrades in line with a change control process.
  • Provide a business analyst service to the business to include communicating clearly with the end user to ensure business requirements are fully documented and understood before progressing to testing and implementation.
What experience do you need?

  • You will have had at least 2 years experience working in an Application Support role.
  • Previous experience of either Access Group products, Microsoft Dynamics 365 or Business Central would be beneficial
  • Able to support and train users. Good communication skills with an ability to communicate effectively and professionally with external IT professionals.
  • Advanced Microsoft skills including a good technical skill level in SQL; Strong analytical, troubleshooting and problemsolving ability
  • Good organisational skills with excellent interpersonal and communications skills.
  • Strong knowledge in the extended O365 suite including SharePoint, Power Automate/Flow, PowerApps
  • Being able to transform business requirements into Technical Project documents
What will you get in return?

  • Competitive salary of up to £38,400 per annum
  • Private medical insurance
  • Competitive pension
  • Regular pay reviews
  • Significant career progression
  • 25 days holiday increasing to 30 days with service + bank holidays
This role is based in Gloucester and is commutable from Cheltenham, Bristol, Cirencester, Swindon and Worcester.

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