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Service Support Assistant

4 months ago

Stonehouse, Plymouth, United Kingdom ABB Full time
Service Support AssistantTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

To co-ordinate customer returns and workshop activities

This is a position with global grade

15

Your responsibilities
  • Booking in of instruments returned for repair or calibration.
  • Managing all communication with customers (enquiries, quotations, order acknowledgements etc)
  • Developing and maintaining customer relationships and satisfaction with service solutions.
  • Assist in the management of stock control.
  • Raising of orders for external 3rd party repair/service work, products, spare parts etc.
  • Proactive monitoring, prioritising & expediting of repairs &
  • quotations.
  • Management & review of repair pricing levels and margins.
  • Supporting the regional delivery of the business balanced scorecard.
  • Maximise the scope of the existing portfolio ensuring contract renewal is achieved when desired by the organisation.
  • Responsible for Health & Safety activities and obligations within the responsible team.
  • Ensure ethical behaviour in line with code of conduct.
  • Manage the environmental risks associated with the team.
  • Create the environment that allows all employees to develop and succeed.
  • Generate reports as required by management.
  • Creating & amending customer/supplier accounts & supporting the business in resolving account disputes
Your background
  • Essential
  • Good communication skills, flexible work ethic.
  • Demonstrate excellent customer focus
  • Good PC literacy with an understanding of MS Office software is essential.
  • Desirable
  • Knowledge of product portfolio or technical background
  • SAP knowledge / experience.
More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
Work model: remote #LI-remote
Work model: hybrid #LI-hybrid
Work model: on site #LI-onsite