Guest Services Manager

2 weeks ago


Western Avenue, United Kingdom Portico Full time
Portico are currently recruiting for a brand new role as a Guest Services Manager, who will coach and oversee the 2 team members who look after the front of house operations located at our two sites West London

As this is a new position, we are looking for a candidate who wants to leave their mark on the operation, setting new standards in terms of customer service and client satisfaction.

The Guest Services Manager will work with the team to develop close relationships with all occupiers and the tenants across both buildings, ensuring that the highest level of client care and personal service is consistently provided.

This role is highly visible, and the Guest Services Manager will be a recognisable face throughout both buildings and with everyone involved in the operations.

They will be experienced and comfortable with proposing and implementing change, ensuring that the status quo is questioned when improvements can be made to the service.

Hours: 40hrs a week Mon - Fri 08:00 - 18:00

Salary:
£3- 35k subject to experience

People management experience is essential, and the successful candidate will have a proven track record of working at a supervisory or management level, within a high- end customer service role, ideally within a corporate reception environment.

They will be highly motivated and well presented, with a natural and authentic flair for building rapport.

Excellent all-round communication and organisational skills are also essential, as well a as a strong passion for delivering five-star customer service.


The successful candidate will thrive in a busy and fast paced working environment, where teamwork is paramount to the success of the operation.

Whats in it for you?

Holiday allowance and Enhanced annual leave.
Pension.
Life insurance.
Recommend a Friend Bonus Scheme.
Thank you voucher scheme.
24-hour private helpline for employees, providing counselling & information services.

Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.

Award winning Training Academy that provides excellent training and development opportunities for our people.
Eyecare scheme

Who is Portico?


Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.


Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland.

We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.

Why Portico?

Portico is defined by our unique culture

One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging

We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.

Our people are customer service superheroes With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.

At Portico hard work and dedication are never overlooked.

We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential.

Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.
TPBN1_UKCT
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