Booking Coordinator

1 week ago

London, Greater London, United Kingdom Neighborly Company Full time
The Booking Coordinator role is a crucial part in our vibrant call centre in Lambeth. The position is at the forefront of converting customer enquiries into job bookings, utilising effective sales techniques. The role also coordinates our top tier engineers to attend client's properties and is key to excellent service management.

Key Responsibilities:

Proactively engage with customers to understand their needs and convert these interactions into booked services. Schedule and organise service calls, utilising sales skills to upsell or cross-sell services, that meet the customers' requirements. Communicate effectively with field engineers (franchisees), ensuring they are briefed in readiness for customer visits. Record bookings accurately on our bespoke CRM to ensure field engineers (franchisees) have clear guidance in relation to the customer's issue. Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.

Shifts Available:

8-hour shifts - flexible rotational shift patterns, including mandatory alternate weekend work.

What You Will Bring:

Strong sales acumen with a willingness to learn our sales formula to maximise conversion into bookings. The ideal candidate will have a proven track record of converting enquiries into tangible sales. Exceptional communication skills, essential for building rapport with our client base. Ability to multitask and navigate various communication channels in a high-energy setting. Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico. Clear understanding of first-class service and understanding the importance of customer engagement. Great attention to detail – ensuring information is collated and recorded accurately. This role is a mix between the following: Sales: Ensuring we are converting at a high level, looking for opportunities to assist customers. Customer Service: Delivering a seamless booking experience, demonstrating empathy and professionalism throughout the customer journey. Administration: Excellent attention to detail to make sure information gathered is accurately recorded. Job Types: Full-time, Permanent 23 days annual holiday (plus Bank Holidays or alternative days) Birthday day off – after 12 months service Canteen On-site gym Enhanced family leave Employee Assistance Programme Life assurance

Schedule:

8-hour shifts

Supplemental Pay:

Various fun Incentives based on sales performance.

Education:

English and Mathematics GCSE or equivalent (preferred)

Experience:

The ideal candidate will have good sales acumen to meet targets in a customer-centric environment, demonstrating the ability to convert enquiries into successful bookings through strategic engagement and persuasive communication skills.

Brand:

Pimlico

Purpose of Role:

The Booking Coordinator role is a crucial part in our vibrant call centre in Lambeth. The position is at the forefront of converting customer enquiries into job bookings, utilising effective sales techniques. The role also coordinates our top tier engineers to attend client's properties and is key to excellent service management.

Key Responsibilities:

  • Proactively engage with customers to understand their needs and convert these interactions into booked services.
  • Schedule and organise service calls, utilising sales skills to upsell or cross-sell services, that meet the customers' requirements.
  • Communicate effectively with field engineers (franchisees), ensuring they are briefed in readiness for customer visits.
  • Record bookings accurately on our bespoke CRM to ensure field engineers (franchisees) have clear guidance in relation to the customer's issue.
  • Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.

Shifts Available:

  • 8-hour shifts - flexible rotational shift patterns, including mandatory alternate weekend work.

What You Will Bring:

  • Strong sales acumen with a willingness to learn our sales formula to maximise conversion into bookings.
  • The ideal candidate will have a proven track record of converting enquiries into tangible sales.
  • Exceptional communication skills, essential for building rapport with our client base.
  • Ability to multitask and navigate various communication channels in a high-energy setting.
  • Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico. Clear understanding of first-class service and understanding the importance of customer engagement.
  • Great attention to detail – ensuring information is collated and recorded accurately.
This role is a mix between the following:
  • Sales: Ensuring we are converting at a high level, looking for opportunities to assist customers.
  • Customer Service: Delivering a seamless booking experience, demonstrating empathy and professionalism throughout the customer journey.
  • Administration: Excellent attention to detail to make sure information gathered is accurately recorded.
Job Types: Full-time, Permanent

Benefits:

  • 23 days annual holiday (plus Bank Holidays or alternative days)
  • Birthday day off – after 12 months service
  • Canteen
  • On-site gym
  • Enhanced family leave
  • Employee Assistance Programme
  • Life assurance

Schedule:

  • 8-hour shifts

Supplemental Pay:

  • Various fun Incentives based on sales performance.

Education:

  • English and Mathematics GCSE or equivalent (preferred)

Experience:

  • The ideal candidate will have good sales acumen to meet targets in a customer-centric environment, demonstrating the ability to convert enquiries into successful bookings through strategic engagement and persuasive communication skills.

Brand:

Pimlico About Us

Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we've grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers' homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company.

Neighborly's Family of Home Service Brands:

Neighborly
Aire Serv
Dryer Vent Wizard
Five Star Painting
Glass Doctor
HouseMaster
Molly Maid
Mosquito Joe
Mr. Appliance
Mr. Electric
Mr. Handyman
Mr. Rooter Plumbing
Portland Glass
Precision Door Service
Rainbow Restoration
Real Property Management
ShelfGenie
The Grounds Guys
Window Genie
ProTect Painters

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