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Bookings Coordinator

3 months ago

London, Greater London, United Kingdom Home Made Full time

Bookings Coordinator | Home Made

  • Join our Sales Operations team a great first step into the world of Property Technology and Operations_


This position offers a fantastic opportunity to work in collaboration with our Sales team to coordinate and optimise our Sales Associates (those who conduct the viewings of properties) travel itineraries, manage landlord appointments as well as delivering the highest level of customer service to our renters.

With a mix of CRM management, customer service, project management and planning, it's a great place to develop core operations skills.

**_

Location:
_**_Southwark, London (office-based role - 1 day WFH post probation)_

_ Salary:
__ £24K - £25K (Depending on experience)_

_ Working Day and Time:
__9am-6pm/10am-7pm Monday to Friday plus every other Saturday (advanced day in Lieu for Saturday work)_

Working with us:


Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all.

Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard.

Together we are on a mission to fix renting for good

To explore more about what we do, click here.

Role and Opportunities:

Include but not limited to

  • Building rapport and managing relationships with both landlords and tenants to ensure that our scheduled events happen without any issues
  • Coordinate Sales Associate's travel itineraries and manage all events in the calendar
  • Make sure that customers are always up to date with the latest, most relevant information regarding their appointments
  • Consistently look for opportunities to increase the number of viewings that can be delivered by our Sales Team
  • Conduct regular audits on all relevant information regarding properties and access providers to ensure the system is up to date
  • Updating Sales Associates, renters, and landlords if there are any changes
  • Help with the development of the department by taking part in ad hoc project work that will add value to current processes and customer experience

About You:

  • You have exceptional written and spoken verbal communication skills
  • You enjoy working as part of a team and thrive in a mutually supportive working culture
  • You have excellent organisation skills with the ability to prioritise workload
  • You have exceptional attention to detail
  • Great decisionmaking and problemsolving skills

Home Made Benefits:

Annual Leave: 24 days leave + your birthday off

  • Modern, state of the art offices
  • Employee Perks: discounts for stores, cinema etc
  • Yearly Half Day Charity Day
  • Office Social Events (Summer and Winter Parties)
  • Culture Club: Running Club, ad hoc events for notable dates (St. Patricks day, Diwali, Movember), Meditation Sessions, Mental Health Champions, CSR opportunities
  • On site Gym access, showers (towels & shower gel), and indoor bike storage
  • Weekly Friday 5pm Happy Hour in the office
  • Opportunities to upskill in your career through our Learning and Development Programme

Interview Process:

  • 1st Round Video Call Interview with the People Team
  • 2nd Round Online Assessment
  • 3rd Round In Person Interview with the Line Manager and a Team Member
**_
We are an equal opportunity employer_