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Client Manager

3 months ago

London, Greater London, United Kingdom Vertical Advantage Full time

A Client Manager opportunity within an loyalty, insights and media agency; helping leading brands build impactful relationships and connect with their customers.

This client develops channel campaigns that use new technologies to monetise digital platforms; and work with brands to create targeted content for their customer objectives; generating awareness and sales for their brand. Alongside this, they also work on loyalty programs.

They are looking for an excellent candidate to manage and develop key client relationships, to deliver revenue across all solutions in line with overall business targets.

The purpose of the role is to use insights and communications in order to manage client relationships and drive revenue.

What you need to do

  • Relationship building within clients to enable identification of revenue opportunities
  • Understand client's objectives (marketing and sales) to apply to potential solutions
  • Support clients annual planning process and use this to share internally
  • Manage all activity for your client base and deliver against agreed budget and timelines, working with (and managing where appropriate) key contacts
  • Ensure timely delivery of results to clients, reporting against the individual requirements of the brief with a recommendation for future investment based on learnings from the campaign evaluation
  • Develop relationships with key personnel
  • Establish a regular communication platform across the internal "virtual team" to understand and leverage any communication or insights opportunities
  • Manage revenue generation from pipeline through to conversion, looking at proposal conversion rate for key clients to track progress and identify potential issues
  • Ensure finance systems are updated to enable accurate forecasting
  • Manage financial aspects from forecasting through to invoicing to ensure maximum profitability against annual targets (pipeline management, invoicing and aged debt)
  • Proactively provide line managers with regular updates client, project and revenue status
  • Remain up to date on industry trends and competitive threats, leveraging opportunities where appropriate

What you need to know and show

  • University degree or equivalent business experience
  • Relevant previous client management or media sales experience, ideally in retail or FMCG
  • Experience in marketing practices
  • Strong project management, communication, and presentation skills
  • Self-motivated with a clear view on how their contribution will deliver for the wider team
  • Experience of working to revenue targets
  • High energy, proactive and a team player with a 'can do' attitude