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24/7 Care and Support Worker

3 months ago

Southport, Sefton, United Kingdom 360 Degrees Health Care & Rehabilitation Services Ltd Full time

The role of a Care Worker has many aspects and this document sets out the principal functions of the job.

It is not an exhaustive list of the tasks involved, they will vary from one individual to another, but instead it is intended to be a guide to the type of work involved.


Purpose of Position

  • To enable and / or assist individuals to remain in the community, to be supported and maintained safely in their own homes and thereby enhancing and improving the quality of life of the individual.
  • Encouraging your service user's individuality and independence. To ensure dignity and respect is always maintained. To show empathy and consideration to the individuals always needs.
  • Helping your service user to maintain relationships with neighbours, the neighbourhood and familiar activities and surroundings, providing social contact and interaction, especially for service users who live alone
  • Assisting other care workers and professionals to provide care for your service user
  • Being the face of 'care in the community' and acting as our representative

Principle Responsibilities

  • To visit the individual when required by the management. To follow safe practice in dealing with any given situation.


To be vigilant as to identify and document any signs of distress, anxiety or any deterioration in physical or emotional state or any concerns regarding the safety of the environment for the individual.


To assess and monitor the emotional state of the individual taking care with regards to anxiety low mood agitation and aggression morbid thoughts and any possible signs of harm to self or others.

To be on the look of signs for self-neglect and/or inappropriate behaviour.


They should be able to resolve or rectify to the best of the ability in a professional manner and at the same time report any findings as a matter of urgency to the manager or the designated person deputising for the Manager.


To carry out all tasks in a way that demonstrates respect for the privacy, dignity and value of all users, irrespective of severity or disability or personal circumstances.

To summon appropriate assistance in an emergency. All actions should sustain, support and enhance the independence of Service Users, as specified in their care plan.

Assist Service Users in/out of bed, chairs, etc., using agreed procedures. Assist Service Users in turning to relieve pressure areas.

Assist Service Users in (un)dressing, care of aids and personal equipment (hearing aids, glasses, dentures, prosthesis, etc).

Assist Service Users in all aspects of personal hygiene, i.e. washing, shaving, showering etc.

Assist Service Users in feeding.


Assist Service Users to access toilet facilities, emptying commodes and disposal of incontinence materials, using agreed health and safety procedures.

Encourage Service Users to maximise their own abilities and skills

  • Domestic
Where directed, maintain cleanliness of Service Users home, to meet with health and safety requirements.

Light fires or operate other sources of warmth.

Where appropriate home facilities are available, launder and iron clothes and/or bed linen.

Undertake essential shopping, payment of bills.

Where directed prepare or reheat meals provided and/or demonstrate to service user.

  • Social
Actively encourage Service Users, according to their capabilities, to participate in all aspects of daily living activities.

Develop and maintain personal contact with the Service User through talking and listening.

Provide support as part of a caring team, liaising with informal carers, other agencies or professionals as necessary.

  • Collaboration with Other Agencies
Assist the management to maintain good relationships with other personnel involved in the care of the Service User, i.e. Community Nurses, Social Workers, G. P's, etc., as part of a caring team.

  • General Duties
As required maintain accurate, legible, record and submit them on a regular basis to the manager.

Participate in i-care's Electronic Call Monitoring system as appropriate.

Maintain confidentiality at all times.

Advise Service Users of the complaints procedures (where appropriate)

Participate in all training courses, including NVQ2 in Health and Social Care.

Comply with legal requirements (Domiciliary Care Agency (Wales) Regulations 2004) and National Minimum Standards; Health and Safety at Work Act, etc)

Participate in meeting as appropriate and attend regular supervision sessions.

Any other duties reasonably falling within the scope of the post.


Be committed and promote i-care's Equal Opportunity and Anti Discriminatory Policies and Procedures in relation to both service provision and employment issues.


  • Decision Making Authority
To be responsible for any day to day decisions within the confines of the duties allocated and Job Description

Qualification and Experience

Desirable:

NVQ Level 2 Health and Social Care

Level 2Health and Social Care Diploma

Have an understanding o