Repairs Admin

2 weeks ago

London, Greater London, United Kingdom Daniel Owen Ltd Full time

REPAIRS CALL HANDLER/PLANNER REQUIRED

North London Based to join a growing team within a Large Housing Group

HYBRID WORK - Full Time & Part Time Available

Key purpose:

To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.


Key responsibilities:

  • Managing operatives diaries
  • Liaising with tenants and operatives to arrange repairs
  • Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
  • Prioritising emergency works
  • Booking appointments and allocating works to the available operatives, and following works from start through to completion
  • Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
  • Ensure all relevant data is updated on a timely basis
  • Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
  • Establish customer needs and provide a service in relation to repairs to properties e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
  • Work with colleagues, residents, operatives, subcontractors and other suppliers to ensure targets are met and an excellent service is delivered.
  • Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.

Key skills and experience

  • Experience of working in a customer service environment
  • Experience in a Housing environment
  • Experience in a repairs & maintenance environment
  • Makes decisions based on set standards and procedures
  • Consistently maintains high level of performance.
  • Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.
  • Resilient in difficult or stressful situations
  • Able to empathise with customers
  • Able to produce clear and concise correspondence.
  • Accurate IT skills (Microsoft Word)

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