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Sales Order Management

1 month ago

Wotton Surrey, United Kingdom Azenta Life Sciences Full time
Customer Care / Sales Order Management Representative

Location:
Irlam, Manchester or Wotton, Surrey

Your Rewards:
Competitive Salary /Bupa Health Care / Company Bonus Scheme / Share Purchase Options


The Customer Care / Sales Order Representative will have direct interaction with our external as well as internal customers on a daily basis.

All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley.

What you will be doing

  • Reviews, enters and books orders according to order entry policies and procedures; proactively follows-up with customers to resolve order entry issues and escalate when necessary.
  • Monitor order hold reports and take action based on need; understand importance of revenue recognition in relation to order booking/entry.
  • Shipment scheduling according to product availability.
  • Invoicing of shipped orders
  • Arranging goods collections
  • Professionally handle incoming requests, via phone and email, to ensure that issues are resolved both promptly and thoroughly to strive to achieve a "close-loop" resolution process for the customer, limiting the need for customer call back.
  • Actively and diligently pursues answers from internal resources.
  • Candidate should enjoy working in a fast-paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success.
  • Strong communication and multi-tasking skills with a focus on strong attention to detail.
  • Able to work independently; motivated to seek guidance from wider network of colleagues.
  • Other duties as assigned.
Qualifications

  • Experience preferably in a fast-paced, manufacturing or life sciences Customer Care or Customer experience environment.
  • Professional demeanour; excellent phone skills, strong attention to detail, team player.
  • Customer-first attitude a must; understands that the customer is the driving force behind all activity.
  • Ability to work in a high-volume environment with minimal supervision is required.
  • Experienced ERP, Microsoft Office proficiency.
  • Excellent time management and organizational skills with the ability to effectively prioritise
  • European language(s) desirable (German preferred)

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