Customer Care

1 week ago

WottonunderEdge, United Kingdom Azenta Life Sciences Full time
Customer Care / Sales Order ManagementnLocation:

Wotton, Surrey

(

due to the site's rural location own transport is required)nYour Rewards:

Competitive Salary /Bupa Health Care / Company Bonus Scheme / Share Purchase Options

The

Customer Care / Sales Order Representative

will have direct interaction with external as well as internal customers on a daily basis.

Daily activities include : reviewing, entering and managing customer orders for consumables & hardware according to clean order booking and order entry procedures, handling customer calls and emails and routing or responding appropriately. Generating and monitoring open order reports for held, open orders and late orders. Responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assists in resolution where possible. All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley.nReviews, enters and books orders according to order entry policies and procedures; proactively follows-up with customers to resolve order entry issues and escalate when necessary.nMonitor order hold reports and take action based on need; understand importance of revenue recognition in relation to order booking/entry.nShipment scheduling according to product availability.nInvoicing of shipped ordersnArranging goods collectionsnProfessionally handle incoming requests, via phone and email, to ensure that issues are resolved both promptly and thoroughly to strive to achieve a “close-loop” resolution process for the customer, limiting the need for customer call back.nActively and diligently pursues answers from internal resources.nCandidate should enjoy working in a fast-paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success.nStrong communication and multi-tasking skills with a focus on strong attention to detail.nAble to work independently; motivated to seek guidance from wider network of colleagues.nOther duties as assigned.

QualificationsnExperience preferably in a fast-paced, manufacturing or life sciences Customer Care or Customer experience environment.nProfessional demeanour; excellent phone skills, strong attention to detail, team player.nCustomer-first attitude a must; understands that the customer is the driving force behind all activity.nAbility to work in a high-volume environment with minimal supervision is required.nExperienced ERP (Oracle preferred), Microsoft Office proficiency.nExcellent time management and organizational skills with the ability to effectively prioritisenEuropean language(s) desirable (German preferred)

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