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Senior Customer Service Advisor

3 months ago

Hull, Kingston upon Hull, United Kingdom Jewson Full time

Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Senior Customer Service Advisor who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours Monday to Friday and every other Saturday morning 8-12

Key Responsibilities

  • Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
  • Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
  • Dealing with lapsed accounts
  • Generating sales with new and existing customers
  • Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
  • Keep the branch looking clean and tidy, to make a great first impression on our customers
  • Maintain stock levels, carrying out regular stock counts
  • Work with colleagues to suggest opportunities for improvement

What's in it for you?

  • Retirement Savings Plan (Pension) - with Legal & General
  • Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
  • WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
  • Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
  • Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
  • Employee Discount
  • Refer a Friend scheme
  • Wellbeing Centre via WorkPerks
  • New Reward and Recognition programme - launching soon

Required Skills and Experience

  • Previous industry experience preferred but not essential
  • Experience in a customer facing environment
  • Passion for working with people
  • A positive can-do attitude

About us

At Jewson, we're proud to be part of STARKBuilding Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.?

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today