Customer Service Representative

2 weeks ago


Hull, Kingston upon Hull, United Kingdom NRS Healthcare Full time
About the Role

This is a unique opportunity to join NRS Healthcare as a Customer Service Advisor, working in our Community Service Centre in Melton. As a key member of our team, you will play a vital role in delivering exceptional customer service to our service users and stakeholders.

Key Responsibilities:

  • Provide timely and effective support to service users, responding to their inquiries and resolving issues in a professional and courteous manner.
  • Liaise with Community Equipment Technicians to ensure seamless service delivery and coordination.
  • Collaborate with Occupational Therapists and other healthcare professionals to ensure the best possible outcomes for service users.
  • Contribute to the development and implementation of service improvement initiatives, ensuring that our services meet the evolving needs of our service users.

Requirements:

  • Strong communication and interpersonal skills, with the ability to build rapport with service users, colleagues, and external partners.
  • Previous experience in a customer-facing role, preferably in a healthcare or social care setting.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make sound judgments.
  • Proficiency in using computer systems and software, with the ability to learn new systems and technologies quickly.

What We Offer:

  • A competitive salary and benefits package, including comprehensive sick pay and a pension scheme.
  • Opportunities for professional development and training, to help you grow and succeed in your role.
  • A supportive and collaborative team environment, with a focus on delivering exceptional customer service and outcomes.


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