Pa to Group CEO

2 weeks ago

London, Greater London, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it.

Finding the most talented and entrepreneurial people has always been key to our success.


People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture.

That's what sets us apart, and why we nurture and retain the best talent in the market.

Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden Group.

Personal Assistant to Group CEO

Role responsibilities

Schedule Management:

  • Maintains personal and work diary
  • Organises meetings, presentations/speaking engagements, venue/room bookings, catering and the preparation of relevant material in advance of meetings
  • Organises local and international travel arrangements, including visa requirements, insurance arrangements and the preparation of travel itineraries
  • Ensures that time is effectively planned, no scheduling conflicts and that their executive manager is effectively prepared and issued with any relevant documentation and a daily timetable in advance of each working week

Information Preparation:

  • Prepares and formats information for internal and external distribution. This may include writing letters and memos, creating presentations, transcribing dictation, editing, proofreading and internet research

Records Management:

  • Manages paper and electronic filing systems
  • Ensures that any administration processes are compliant with Company, legal or regulatory requirements and scalable, utilising automation where possible

General Administration Support:

  • Screens calls, ensuring that their executive manager and the executive team are able to focus on their key priorities, dealing with issues as appropriate
  • Manages expenses records and claims and invoice processing
  • Open and respond to postal queries, face to face enquiries
  • Organises e mail systems, responds to e mail using agreed processes
  • Posts messages/communications on the intranet/social media on behalf of their executive manager

Customer focus & Relationships:

  • Develops strong relationships with the Operating and Group executive teams. Develops strong relationships with their manager's direct reports
  • Networks with other Assistants
  • Behaves with all clients (both internal and external) fairly and ethically
  • Maintains an appropriate group of preferred suppliers e.g. hotel and conferencing services, taxi services, restaurants
  • Develops strong relationships with suppliers
  • Negotiates with suppliers to provide best balance of quality, service and price

Management/Personal Development:

  • Acts as a role model for positive behaviours
  • Manages the recruitment processes where vacancies arise in their area of responsibility, working with their executive team as appropriate
  • Motivates and mentors others within the corporate support function to deliver high performance and achieve objectives
  • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
  • Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
  • Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
Key requirements

  • Previous experience of working in a PA capacity
  • It is not essential if the job holder has worked in Financial Services but an understanding of insurance would be beneficial
  • Although not essential it would be an advantage if the job holder has previous experience of managing/supervising others
  • Highly motivated and organised
  • Ability to work effectively within a dynamic team
  • Proactive, able to anticipate issues and rectify these on behalf of their manager/team
  • Strong attention to detail with ability to produce accurate documentation: professional documents which are visually appealing and correct with regards to grammar, layout and spelling
  • Strong prioritisation and organisational skills able to demonstrate flexibility with regards to working hours when required and able to produce a high quality of work within short deadlines
  • Internal networking skills
  • Competent IT skills including, but not limited to, Microsoft Office Suite
  • Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders at varying levels of seniority
  • Able to deal with confidential matters appropriately
What do we offer in return?

A career that you define.


Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is enco

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