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Patient Services Administrator

3 months ago

Edgbaston, Birmingham, United Kingdom HealthHarmonie Full time

Job Title:
Patient Services Administrator

Contract Type:
Full-time hours per week (Permanent)

Location:
Edgbaston, Birmingham

Salary:
£21, £250 Quarterly Bonus)


*we currently do not provide sponsorship*
What will the job involve?


The patient safety administration role is fundamental to the organisation as team members are responsible for the admission of patients into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us.


About you
Knowledge, Qualifications, Skills and Expertise Required

  • Attention to detail to avoid error
  • Excellent organisational ability
  • Experience with Microsoft packages and company databases
  • Quick to learn new skills and systems
  • Previous experience working in an administrative/telephonebased role
  • Be able to provide highquality customer service
  • Knowledge, Qualifications, Skills and Expertise Desirable
  • An understanding of a Healthcare setting would be an advantage, but full training will be given

The role also includes;

  • Processing the patient notes following triage, resulting in patients either being accepted into the HealthHarmonie service or onward referring them into different care providers
  • Utilizing the National E-Referral Service
  • Update patient administration systems
  • Review all patient outcome reports following their HealthHarmonie appointment and action the outcome
  • Chasing laboratories for outstanding patient histology results
  • Managing departmental actions in line with department KPI's
  • Updating patient care trackers using Microsoft excel
  • Confirming patient appointments via telephone

We expect all Patient Service Administrators to have:

  • Excellent written and verbal communication skills
  • Experience in working independently and as part of a team
  • Friendly and confident telephone manner
  • The ability to use their own initiative

Benefits

  • Incentive quarterly bonus scheme (£250)
  • 20 days Annual Leave + 1 day additional per year of service
  • Paid Overtime
  • NHS Employee Discounts
  • Annual Salary Review
  • Ongoing Support and Training
  • Excellent Career Progressions many members of our Management team have been promoted from within the company
  • Pension Scheme

Expectations


Your first 2 weeks with us will involve a comprehensive training programme which will provide you with the skills to be successful in the role.

This training is a vital part to the start of your career with us and you will need to commit to full attendance during this time.


About Us
HealthHarmonie Ltd is a fast-paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across the UK.

We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their homes.


By joining the HealthHarmonie team you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK.

Whether this is joining us in a clinical role or an administration role your presence in HealthHarmonie is vital.

All of our roles require you to have an innovative thought process, a willingness to learn new skills and the want to be in charge of your own career by taking ownership of the role you are completing.


Diversity
Positions Available: 2

Keywords:
Healthcare, Call Centre, NHS, Patients, Administration, Telephone Booking, Flexibility, Medicine, Targets, Training, Development.

PSAD