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Customer Offer Executive
1 week ago
We are looking for a Customer Offer Executive to join our team at [Company Name]. This role involves handling customer-related issues, being the main point of contact for sales channels, and conducting regular reviews of scheme compliance. The ideal candidate should have advanced Excel skills and a good grasp of numbers.
Day-to-day responsibilities:
- Handle customer-related issues brought up by the Sales & Customer Services teams.
- Be the primary contact for approved sales channels for scheme-related changes, evaluating requests and seeking approval from the Pricing Manager when needed.
- Perform monthly scheme compliance reviews, identifying areas of non-compliance and suggesting potential removals to the Pricing Manager.
- Establish monthly customer target groups and collaborate with Account Managers to analyze performance indicators, offering support for improvement when necessary.
- Track, monitor, and report on customer/member compliance, addressing underperformance and working closely with Sales and Business Mentors to propose changes based on insights.
Required Skills & Qualifications:
- Proficiency in Excel.
- Strong numerical and analytical skills.
- Ability to efficiently resolve issues.
- Excellent communication and interpersonal abilities.
- Proactive in enhancing compliance processes.
- Able to work both independently and collaboratively.
Benefits:
- Competitive salary.
- Onsite parking available.
- Hybrid working arrangement with flexibility (2 days remote work after an initial 4-week training period).
- Standard working hours, Monday to Friday, 9-5.
To be considered for the Customer Offer Executive role, please send us your CV and a cover letter outlining your relevant experience and interest in this position.
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