Customer Offer Executive

1 week ago


Chessington, United Kingdom Reed Full time

We are looking for a Customer Offer Executive to join our team at [Company Name]. This role involves handling customer-related issues, being the main point of contact for sales channels, and conducting regular reviews of scheme compliance. The ideal candidate should have advanced Excel skills and a good grasp of numbers.

Day-to-day responsibilities:

  • Handle customer-related issues brought up by the Sales & Customer Services teams.
  • Be the primary contact for approved sales channels for scheme-related changes, evaluating requests and seeking approval from the Pricing Manager when needed.
  • Perform monthly scheme compliance reviews, identifying areas of non-compliance and suggesting potential removals to the Pricing Manager.
  • Establish monthly customer target groups and collaborate with Account Managers to analyze performance indicators, offering support for improvement when necessary.
  • Track, monitor, and report on customer/member compliance, addressing underperformance and working closely with Sales and Business Mentors to propose changes based on insights.

Required Skills & Qualifications:

  • Proficiency in Excel.
  • Strong numerical and analytical skills.
  • Ability to efficiently resolve issues.
  • Excellent communication and interpersonal abilities.
  • Proactive in enhancing compliance processes.
  • Able to work both independently and collaboratively.

Benefits:

  • Competitive salary.
  • Onsite parking available.
  • Hybrid working arrangement with flexibility (2 days remote work after an initial 4-week training period).
  • Standard working hours, Monday to Friday, 9-5.

To be considered for the Customer Offer Executive role, please send us your CV and a cover letter outlining your relevant experience and interest in this position.



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