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Patient Services Manager

3 months ago


Caterham, Surrey, United Kingdom Modality Partnership Full time

Job Title: Patient Services Manager at East Surrey Medical Practice (Caterham)

ModalityPartnership East Surrey Division is looking for a dedicated Patient Services Manager to join their team. As part of the management team, you will play a crucial role in delivering excellent patient services. We are searching for individuals who are excellent communicators, well-organized, and possess strong leadership and management skills to ensure a positive experience for our patients.

What we offer to our employees:

  • Enrolment in the NHS pension scheme
  • Minimum 27 days of annual leave, plus 8 days of bank holiday pro rata
  • Employee discounts and benefits scheme
  • Employee assistance programme (EAP)
  • Education and career pathways
  • Enhanced Family friendly policies
  • Wellbeing Support and Initiative
  • Flexible working
  • Company sick pay after qualifying period

Main responsibilities of the job:

The role involves all-rounded leadership and management responsibilities. We are looking for caring, compassionate individuals who excel in communication, IT skills, and supporting staff. Some responsibilities include staff management, rota management, payroll, CQC compliance, and supporting key projects. You will work closely with the central team for additional support in various areas.

About us:

We are one of the largest GP super-partnerships in the UK, dedicated to serving over 450,000 patients. Our focus is on continual improvement by implementing innovative solutions across the organization. As a Patient Services Manager, you will collaborate with key stakeholders to enhance patient and staff satisfaction.

Job responsibilities:

If you enjoy thinking innovatively and are driven to enhance the working environment, this role is for you. You will work closely with leadership teams to influence service improvement and enhance operational practices.

If you are seeking a career-advancing opportunity and are ready to embrace this challenge, we invite you to join our team.

Modality Partnership retains the right to close this vacancy at any point during the recruitment process.

Pre-employment:

Vaccinations:

As part of the recruitment process, we will verify the vaccination status of all new hires to manage individual and environmental risks.

Right to work checks:

All applicants must demonstrate their right to work in the UK at the interview stage.

References:

Prior to starting employment, references must be obtained with one from your current or most recent employer.

Employment history:

Any employment gaps of 6 weeks or more must be disclosed.

Person Specification

Skills

  • Demonstrates effective communication both written and verbally
  • Able to deal with difficult situations and challenging behaviors
  • Works effectively with a team to co-produce solutions

Knowledge

  • NVQ 3 or equivalent experience
  • Proficient in MS software packages
  • Understanding of Patient Service systems and related procedures and policies
  • Familiarity with HR Policies and Procedures
  • Knowledge of appraisal systems
  • Understanding of sickness and absence policies
  • Awareness of recruitment processes
  • Understanding of Health and Safety procedures
  • Experience in a supervisory role

Personal Qualities and Attitude

  • Professional approach to work
  • Willingness to actively participate in delivering training
  • Smart appearance
  • Responsive and positive outlook