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Customer Service Advisor
3 months ago
On behalf of our client, a rapidly growing internet service provider, we are recruiting a number of talented
Customer Service Advisors to take up an exciting opportunity to join a company that is committed to service excellence and passionate about delivering relationship based service.
Our client takes pride in what they do and is passionate about what they do, but don't take themselves too seriously.
Our client has high standards and delivers a service that is fast, reliable and fairly priced. They strive to exceed expectations, managing the needs of their customers now and for the future.
Our client aims to provide a high-touch experience for our customers each and every time, personifying what it means to be a trusted advisor in answering questions, solving problems and recommending plans and upgrades that meet our customers' needs.
We are looking for team members who can deliver personalised service, who value our customers as much as we do, and who are always flexible to meet our ever-changing business needs.
Duties and responsibilities
- To deliver an exceptional customer experience to B2C and B2B clients, breaking the mould from the telecom industry's notoriously poor customer service
- Troubleshooting technical issues with customers
- Organising installations and service calls with field engineers
- Liaising with Operations to ensure Build issues are resolved in a timely manner
- Dealing with billing queries
- Customer retention
- Advising customers and prospective customers on the product and services that fit their needs so they get the best out of their fullfibre connection
- Highly developed soft skills and a strong will to serve
- Good listener, able to identify customer needs. Empathy is extremely important, and the ability to relate to a wideranging demographic is essential
- Ability to communicate clearly and professionally, both verbally and in writing
- Technical experience a plus
- Shifts will be between Monday and Sunday working 40 hours per week, undertaking 8 hour shifts between 8am9pm and on weekends 9am7pm
- Fully remote with flexibility to work from office as required
Nineteen Recruitment is committed to equal opportunities and as such no applicant or worker will receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or employment status.
Job Types:
Full-time, Permanent
Pay:
£21,000.00 per year
Schedule:
- 8 hour shift
Work Location:
In person
