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Onboarding Periodic Review Team Member
4 months ago
As our customer numbers continue to grow, so does our need to hire fantastic people to serve them.
Everyone at Starling gets the chance to own interesting things from day one, and we're told one of the best things about working here is the ability to achieve a lot in a short space of time.
We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. At the moment our priority is fulfilling as many full-time shift patterns as possible.As such, we are looking for people who can commit to 37.5 hours a week (5 x 7.5 hour shifts between Monday - Sunday), usually between 8am & 8pm.
The Onboarding Periodic Review Team Member is a new position within our wider Customer Onboarding team.The minimum starting salary for this position is £27,500, increasing with experience.
Responsibilities include:
- Establishing if Businesses are complying with Terms and conditions and relevant legislation/regulation
- Proactively identifying risks and trends; sharing findings with leadership as and when required
- Ability to interpret risk scoring and Customer Due Diligence requirements
- Establishing if Business accounts are operating within Starling's Risk appetite
- Manage a large and varied volume of investigations effectively and efficiently
- Contacting our customers to request relevant supporting evidence and understand account activity
Requirements:
- Able to draw own conclusions based on relevant data and make the right decisions, considering both the business and customer outcomes
- Role would suit an individual with a Customer Onboarding, Due Diligence and/or Investigative background
- Excellent written and verbal communication skills
- Delivering great service to our customers
- Understanding of the end to end KYC/KYB and Business onboarding processes
- Ability to balance workload and deal with multiple priorities
Benefits:
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous familyfriendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
