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Customer Service Support Officer
3 months ago
Creating Safer Workplaces for Everyone.
We are on a mission to make the working world better by establishing a global network of responsible buyers and suppliers. Alcumus SafeContractor simplifies compliance for over 50,000 organizations worldwide, ensuring the safety of their people, operations, and the environment.
As a Customer Service Support Officer (Known as Technical Support Officer internally) at Alcumus, your role involves assisting the Audit Services team in conducting desktop assessments of customer accreditation documentation. You will provide technical support to customers via phone and email, ensuring a top-notch customer experience.
You will be working with our SafeContractor product, offering UKAS accredited contractor services to meet health and safety, equal opportunities, diversity, and environmental management requirements, all in one place.
Here's what you'll be doing on a daily basis:
- Performing pre-audit checks on customer information to ensure it meets minimum standards before proceeding to a full audit.
- Reviewing customer information to ensure all necessary details are provided.
- Offering feedback to customers and collecting any missing information required for pre-audit checks.
- Supporting customers in areas where improvement is needed to pass the audit successfully.
- Providing health and safety advice and guidance (full training provided).
To excel in this role, you should have experience in customer service, administration, and attention to detail. Consistency in applying quality processes, identifying discrepancies, and communicating effectively with customers are essential. Being part of a collaborative team, good written English skills, and the ability to handle customer inquiries confidently are also crucial.
We offer a hybrid workplace policy, providing various benefits such as parental leave, annual leave, bonuses, healthcare plans, and opportunities for upskilling and development.
If you're interested but don't meet all the requirements, don't worry. We value transferable skills and potential, and we're committed to setting you up for success through training and support.
Alcumus believes in fostering diversity and inclusivity, ensuring that no candidate faces discrimination based on various factors. We aim to create a safe and empowering environment where everyone can thrive as their authentic selves.
What to expect if you apply:
Your application will be acknowledged within 15 working days, followed by an interview process that includes a discovery call, virtual interview, and possibly a face-to-face meeting with key stakeholders.
We strive to make our hiring process accommodating, so if you require any adjustments, feel free to inform us.
About Alcumus:
Our Values:
At Alcumus, our values define our work culture. In this role, you will be expected to collaborate with your team, share ideas, challenge conventions, continuously develop your expertise, and contribute to a positive working environment that encourages personal and collective growth.
Equal Employment Opportunity:
Alcumus is dedicated to providing equal opportunities in the workplace. We do not discriminate based on various factors and are committed to building a diverse and inclusive team where everyone can bring their true selves to work.
If you require accommodations during the interview process, please reach out to us.
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