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Duty Manager
3 months ago
Join the team at our unique 82 room 5-star luxury hotel in central London as Guest Experience Manager / Duty Manager.
Permanent, full-time, 40 hours per week contract Monday-Sunday.
As a Duty Manageryour responsibilities include:
Front Office Duties
Ensure that the service offered to the guest is personal and memorable, that guest needs are anticipated and requests followed up. Build relationships and loyalty with guests, ensuring that they want to return to the hotel. Connect with guests at every possible opportunity.
Ensure all regular and VIP guests are known and cared for accordingly.
Handle, follow up, seek closure and communicate any guest comments or complaints. Pass on to relevant HODs.
Ensure all messages received for guests are passed on accurately and as quickly as possible.
