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Duty Manager
2 months ago
We are seeking a highly skilled and experienced Duty Manager to join our team at 4Leisure Recruitment. As a Duty Manager, you will be responsible for the day-to-day operation of our luxury residential leisure facilities, providing exceptional customer service to residents, guests, and external contractors.
Key Responsibilities:- Manage the daily operation of the leisure facility, ensuring a high level of customer service and satisfaction.
- Assist in the management of the Club & Spa Manager, reporting on facility operations and customer feedback.
- Develop and implement strategies to drive personal training and group exercise programs, increasing revenue and customer engagement.
- Collaborate with the team to maintain a safe and healthy environment, adhering to health and safety regulations and best practices.
- Provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner.
- Significant experience in a similar role within the health and fitness industry, preferably in a 5* environment.
- Excellent customer service, communication, and interpersonal skills.
- Ability to handle multiple tasks simultaneously, prioritizing and managing time effectively.
- Level 2 Gym Instructor/ Level 3 Personal Trainer with Group Exercise certification.
- First Aid and/or RLSS Emergency Responder qualification desirable, training can be provided if required.
- Health and Safety experience within a leisure facility.
- A competitive hourly rate of £13.15 per hour and PT rate of £30 per session.
- Opportunities for personal development and career growth within the company.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- The potential to earn additional income through personal training and group exercise classes.
