Global Head of Managed Services

2 weeks ago

London, Greater London, United Kingdom MBR Partners Full time
We are currently searching for Software Engineers / Software Developers at all levels for a leading Telecoms software vendor.

The business is around 2000 people and is looking to scale to 1 billion USD in revenue over the next 4 years.

It's an exciting time to be joining the journey

  • The client is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on their platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with realtime actions that increase revenue, improve customer experience and reduce costs.
  • Headquartered in the West Coast of the USA, my client has 25 offices in several countries, covering America, Asia, Africa, Europe and Oceania.


This is an opportunity to join the leadership team with the charter of running the global managed services team, with clear focus on growing the MS & Recurring Revenue globally.


Title:
Senior Director - Global Managed Services

Responsibilities & Deliverables:

  • Functional understanding to lead & grow Recurring Revenue business.
  • Drive the Managed Services team at my client to strengthen the MS engagements with the customers
  • Ensure Managed Services Revenue is on track and grow it further
  • Incorporate operational efficiencies within the MS team to improve the performance & ROI
  • Ability to engage with key customer sponsors, understand their needs and organize the team to deliver effectively
  • Knowledge of Telecom domain and experience in either one of domain like Roaming, Testing, Revenue Assurance, Fraud Management or Security
  • Could look at large data sets and identify areas of improvement
  • Ability to manage large globally distributed team

Educational Qualification:

  • BE. / B.Tech., M.E./M. Tech. or M. Sc. in Computer Science or any related qualification.

Work Experience:

  • 18+ years of experience in Telecom industry with atleast last 10 years in running MS business
  • Proven record to have consistently delivered solutions to clients to achieve a winwin business outcome.
  • Experienced and successful in cultivating excellent customer relationships.
Please ignore the salary levels mentioned in the advert; the role will pay accordingly to attract the best talent in whatever location they are in

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