Global Head of Knowledge Services

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Oliver Wyman is looking for a Global Head of Knowledge Services, who will be responsible for managing Oliver Wyman's global research and knowledge management functions, along with related technology systems and data/information/expert vendors.
The Opportunity

The Global Head of Knowledge Services will involve continuously innovating on the team's knowledge strategy, evolving and improving the quality and consistency of knowledge products and related services, and implementing the AI transformation in this space, while leading a team of knowledge professionals across different regions and functions.

This role requires a strategic thinker with a strong background in technology change management and the ability to lead large transformational programs. The successful candidate will be responsible for driving the development and implementation of research strategies, managing knowledge assets, and ensuring the effective use of information across the organization.

This Global Head of Knowledge Services role will report to the Chief Knowledge Officer of Oliver Wyman Group and offers a unique opportunity to share the knowledge services function of a leading management consultancy, driving innovation and change on a global scale.

Specifically, you'll be responsible for:

• Defining and executing the global knowledge and research strategy for the consultancy, aligning it with Oliver Wyman's business objectives and client needs. Collaborate with the Chief Knowledge Officer on the long-term vision, drawing on global best practices and aligning with the organization's business units and drive the day-to-day running of the global Knowledge Services department.
  
• Managing the global research, knowledge management, knowledge technology systems, and knowledge engagement/comms teams, ensuring they are effective, efficient and user-friendly.
  
• Leading large transformational programs, including AI driven transformation and the strategic evolution of knowledge services-related IT systems and portals, driving change and innovation within the knowledge services functions to ensure Oliver Wyman stays at the forefront of industry development in sharing and applying knowledge and intellectual capital
  
• Leading, coaching and developing a team of knowledge professionals, fostering a culture of collaboration, continuous learning, innovation and excellence.
  
• Establishing and monitoring the institutionalization of knowledge services best practices and quality standards, including evaluating the effectiveness of knowledge tools, processes, and strategies, ensuring they meet the expectations of the internal and external stakeholders,
  
• Providing oversight and guidance on reporting, analytics and insights to support continuous improvement and manage the overall budgets to ensure strategic and economic leverage.
  
• Identifying and leveraging the emerging trends and opportunities in the knowledge domain, such as artificial intelligence, data analytics and digital platforms.
  
• Building and maintaining strong relationships with the senior leadership, the practice areas, the clients and the external partners, representing the knowledge function and promoting its value proposition.
  
• Collaborating with key stakeholders and other functions/departments to ensure the effective use of knowledge services in decision-making processes.
  
  Qualifications and Skills required for the role:
  • Proven 15+ years' experience in leading and managing senior research and/or knowledge management functions in a global and complex environment within a management consultancy (will consider professional services firms)
    
  • A strong background in technology change management and the ability to leverage technology to enhance knowledge management systems and processes
    
  • Experience of leading large transformational programs, with a track record of driving change and innovation that delivers business impact and client satisfaction
    
  • Excellent leadership and team management skills, with the ability to inspire and motivate a diverse and distributed global team.
    
  • Strong strategic thinking and planning skills, with the ability to align research and knowledge management strategies with business objectives.
    
  • Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels of the organization.
    
  • A deep understanding of research methodologies and knowledge management principles and practices.
    
  • Strong knowledge of the latest research, knowledge management and knowledge technology trends, tools and methodologies.
    
  • Strategic, analytical and creative thinking, with the ability to solve problems and make decisions in a fast-paced and dynamic environment.
    
  • A master's degree or equivalent in a relevant field, such as information science, business administration or management.
    
    Why join us at Oliver Wyman?
    Visit an Oliver Wyman office anywhere in the world and you will feel it: the buzz of people doing work that matters, with a sense of purpose. Our company comprises a diverse mix of talented people from varied backgrounds and areas of expertise who marshal creative thinking and analytical rigor. Our inclusive, collaborative, non-hierarchical culture allows new thinking to surface quickly. The best idea wins, and everybody is encouraged to contribute. This makes Oliver Wyman both an ideal adviser for organizations and an ideal place for exceptional people to realize their potential.
    At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us
    We're individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
    We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
    We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
    We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
    We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
    We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other's time and are sensitive to how it is used. We are an output not input-based culture, have respect for people's personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.
    To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman.
    Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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