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Community Safety Officer
3 months ago
Responsible for providing an excellent front-line service managing and resolving cases of anti-social behaviour
and domestic abuse . Proactively reducing anti-social behaviour to create safer communities, sustain tenancies,
and achieve high levels of customer satisfaction and engagement.
Main Accountabilities
- Take a robust approach to tackling anti-social behaviour, enforcing tenancy terms and conditions, carrying out
- Proactively support victims of domestic abuse working with partnership agencies and actively engaging in and
- Proactively develop relationships and engage with local police, local and national enforcement agencies (e.g.
behaviour teams.
- Effectively prioritise and manage a caseload, whilst ensuring diligent record keeping and administration across all
support robust tenancy enforcement.
- Act on the Community Trigger and other legislative requirements to be proactive in the management of anti-social
- Keep up to date on all developments in legislation, policy, regulation and best practice for the management and
- Proactively assess and address anti-social behaviour using a range of tools including referrals for mediation, home
any other remedies that might become available from time to time.
- Keep accurate and contemporaneous records of all steps taken to address anti-social behaviour and ensure accurate
the furtherance and progression of litigation.
- Work with external solicitors to successfully progress and pursue legal proceedings to resolve and eradicate anti-social
court rules, practice directions and court orders are adhered to.
- Undertake administrative tasks including documenting any tenancy visits/audits, drafting notices, assisting with the
management of Anti-Social Behaviour.
- Participate in the Housing Team duty service, providing front-facing housing service to customers.
- Ensuring 100% accuracy data accuracy on all data management systems wherever possible.
- Identify vulnerable and at-risk customers and make relevant safeguarding and other agency referrals as necessary.
- Carry out tenancy visits to homes to verify household occupancy details, responding to changes in circumstances as
- Report and raise responsive and planned repairs to homes, estates and surrounding areas arising out of anti-social
- Make appropriate referrals to colleagues for suspected cases of tenancy fraud, welfare and benefits advice and
- Make referrals to appropriate external organisations (e.g. CAHMS, CMHT, social services, job centre, CAB, etc).
- Work in partnership with the Asset Management Team to ensure statutory obligations are being met in relation to
necessary.
- Work flexibly and out of hours where necessary to attend meetings, ensure proactive management of tenancy and
- Take on other duties commensurate with this post as directed/delegated by the Community Safety Team Leader or
Relationships
- No supervisory responsibility.
- Collaborate with a variety of internal stakeholders: Asset Management, Finance, Customer Contact
- Collaborate with a variety of external stakeholders: DWP, local authorities, adult social care, children's
MP's & local councillors, medical professionals.
Person Specification
Education:
GCSE or equivalent English & Maths
Essential Experience:
ASB case management experience (essential)
Social Housing experience (essential)
Previous knowledge of Open Housing and REACT (desirable) Experience:
Experience working in a front-line customer facing
role in the community.
Experience of delivering excellent customer
service.
Experience working in a fast-paced environment with sometimes complex problems that need solving within tight deadlines.
Experience in dealing with challenging and difficult behaviour.
Experience building good working relationships with internal and external stakeholders.
Experience in dealing with vulnerable customers and recognising when safeguarding and other protective measures are necessary.
Experience working with local authorities, housing associations and public sector clients
Requirements:
Enhanced DBS
Full UK Driving Licence (with business insurance) Duration:
3 months Location:
Maidenhead, Berkshire
Working Week:
Mon-Thu 08:45 – 17:15 (one hour unpaid lunch) and Fri 08:45 – 16:45 (one hour unpaid lunch)
37 hours per week paid