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Project Coordinator

3 months ago

London, Greater London, United Kingdom SGK Full time

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

ROLE:

We are looking for a Project Coordinator


You will help lead cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.

Partners with project team to ensure Key Performance Indicators (KPI) are met and maintained.

RESPONSIBILITY:

  • Serves as the secondor thirdlevel contact on current projects for client and Client Growth teams; ensure response to all inquiries within one business day.
  • Attends client meetings as needed; serve as a Subject Matter Expert regarding project processes, capacity, timelines, etc.
  • Ensures high quality standards in all client deliverables. Operational Excellence
  • Supervises multiple teams of Project Coordinators working on clientspecific projects.
  • Leads crossfunctional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
  • Partners with project team to identify and ensure Key Performance Indicators (KPI) are met and maintained.
  • Conducts random audits of project details and supporting evidence on a regular basis to ensure accurate and timely invoices are generated by Project Coordination teams.
  • Partners with the client, Client Growth, and project teams to resolve identified project process issues.
  • Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attend preintegration and planning meetings as needed.
  • Assists with the escalation of new data item requests utilising the Master Data Management (MDM) process and guidelines as needed.
  • Maintains and utilises a longterm, holistic view of the business.
  • Communicates timely, relevant information to employees, as appropriate, so they understand company performance, business direction and initiatives, and how they contribute to and benefit from the Company's success.
  • Takes ownership of personal actions and outcomes and encourages and empowers others to do the same.
  • Drives change: demonstrates adaptability and fosters an environment that encourages open mindedness and flexibility in the face of ambiguity and change.
  • Focuses own and the team's efforts on achieving SMART objectives aligned to the Company's Strategic Imperatives; acknowledges employees' efforts and rewards results.
  • Sets high and clearly defined standards for direct reports; provides current, objective, and complete positive and constructive feedback and addresses performance concerns directly, fairly, and in a timely manner.
  • Serves as a coach and mentor; provides coaching and feedback on specific skill development and encourages employees to pursue upward and lateral growth opportunities to enhance expertise and drive career development.
  • Provides specific, objective feedback to direct reports through written performance reviews as part of the Global Performance Management program.
  • Creates strong and effective internal partnerships and collaborates across the Company; listens and values the opinions of others.
  • Is an effective team member; supports the team by pitching in at any level and effectively working across the organisation to meet the needs of the business.
  • Proactively seeks opportunities to increase knowledge, skills and abilities.
  • Monitors and pursues upward and lateral growth opportunities to enhance expertise and drive career development.
  • Support the Client Growth teams by providing accurate information for inclusion in proposals as needed.
  • Supports Company's profitability efforts by ensuring own team focuses on the efficient, accurate and timely coordination of the assigned project activities.

EXPERIENCE:

  • Proven project coordination experience within a print, prepress, or graphics manufacturing environment.
  • Significant knowledge of company's products, solutions, and services.
  • Significant understanding of the market and business environment that affects the assigned clients.
  • Significant understanding of effective Premedia, Print Services, Photo Studio and/or Digital production, processes, roles, tools (digital and conventional) and workflow practices and trends.
  • Significant understanding of the assigned clients' products and services.
  • Significant knowledge of Premedia and/or Creative Services and solutions.
  • Significant presentation and communication skills (written, verbal).
  • Significant people, organisational, and analytical skills (including attention to detail).
  • Proficient Computer Software (SW) Skills:
  • Apple Mac equipment and operating systems
  • Overall Business SW (e.g., MS-Office Suite)
  • Specific Functional SW (e.g., Abode Design Suite, Acrobat plus QuarkXpre