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Partner Operations Manager

3 months ago

London, Greater London, United Kingdom Takeaway Full time

Ready for a Challenge

Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role:

As a UK&I Partner Operations Manager, you'll be at the forefront of driving expansion strategies for our delivery operation. You'll support our partners by maximising customer reach, spearheading network density, and championing operational efficiency.

Your role encompasses strategic planning, precise communication on performance, and continuous optimisation of processes. Join us to play a pivotal role in shaping and enhancing our delivery operations, fostering growth, and ensuring quality service delivery.

These are some of the key ingredients to the role:

  • Lead UK and IE delivery expansion strategy, maximising customer reach and order opportunities.
  • Drive cross-functional initiatives for expansion, securing buy-in from Account Management, Sales, and Marketing.
  • Monitor operations closely, ensuring transparent communication of cost vs performance trade-offs.
  • Spearhead network density, delivering new expansion order volume targets.
  • Act as SME for key operational tools that set up partners for success, optimising processes.
  • Champion new tool requirements with Product teams, defining business rationale and user cases.
  • Manage escalations and problem-solving when issues arise.
  • Foster continuous team development through coaching and personal growth initiatives in Delivery Operations.

What will you bring to the table?

  • Continuous Improvement mindset that innovates, and challenges the status quo.
  • Experience in managing operational processes or the full project lifecycle – analysis and design as well as implementation
  • Proven track record of taking ownership and driving results
  • Proactive and clear communication across multiple platforms and different audiences
  • A detailed understanding of excel / google sheets and ability to handle large data sets with analytical rigour
  • Bring a strong bias for action to the role, demonstrating a sense of urgency in addressing operational challenges and opportunities.


At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now