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Income Management Officer

3 months ago

Tottenham, Greater London, United Kingdom Positive Employment Full time
Positive Employment is currently recruiting an Income Management Officer for our client based in Haringey.

Duties and Responsibilities but not limited to:


  • Income Maximisation_
  • To take prompt recovery action from the onset of the tenancy and as part of early preventative action to ensure a responsible payment culture is embedded in all areas of the income collection process so as to prevent the buildup of arrears.
  • To proactively monitor rent accounts and implement effective solutions to stop tenants getting into debt.
  • To show strong initiative in dealing with both current and Former Tenants' arrears cases using best practice in the credit control and financial management sectors.
-
Customer Service_

  • To be in frequent and regular contact with tenants where necessary to ensure they are fully aware of their obligations to pay their rent and other charges and of the consequences of nonpayment.
  • Carry out a full assessment of a tenant's circumstances.
  • To respond to correspondence/ complaints/enquiries from a wide range of audience categories.
-
Technical understanding and continuous improvement_

  • To have a good understanding of welfare benefits and keep up to date on any changes in policy and legislation.
  • To have a thorough understanding of the impact that welfare benefits changes can have on tenants and the risk this presents to the organisation.
-
Stakeholder engagement and collaboration_

  • To work in collaboration with other departments and external agencies the CAB, the DWP and other relevant services.
  • To identify, support and work effectively with vulnerable tenants in liaison with Tenancy Management, support services and agencies.

Personal Requirements:

  • Customer service experience, Experience of providing advice on housing, welfare benefits and/or rent arrears.
  • Worked in debt collection/credit control environment and fully conversant with court protocols and the relevant legislation.
  • Extensive experience of working in a customer
- focused (including financial and accounting) environment, using computerised, data based systems.

  • An enhanced DBS & barring check.
  • 5 years references.
-
Working Hours:09_:00am - 17:30pm, Monday
  • Friday_
**Pay: £21.44 p/h Umbrella (minimum)