![Cox Motor Group](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Advisor
2 weeks ago
Contact Centre Advisor - £30,000 OTE, 40 hours per week Monday to Friday
At Cox Motor Group we believe that excellent service doesn't stop as soon as a vehicle is picked up.
Our sales and after-sales teams have won many awards helping thousands of happy customers, and we're the largest privately-owned Honda dealership group in the UK, with car and motorcycle dealerships across the North West.
Personal Criteria:
Are you a motivated person looking for a new rewarding career?
If you can demonstrate that you are professional, bright and enthusiastic then you could be just the type of person we're looking for in our growing contact centre
We are recruiting Customer Contact and Sales Advisors with great personalities within our Blackpool site. If you have a passion for customer service and would like to work with a business that is continually growing then please get in touch
Main purpose of role:
- To contact & assist our existing loyal customer base throughout our North West sites, managing their vehicle service and MOT appointments whilst delivering a great customer experience
- Schedule annual review appointments and carry out lead follow up calls
- Upselling our services where appropriate
- Customer centric relationship management
- Help continue to deliver industryleading customer care and satisfaction standards as part of the company dealership team
- Develop and maintain professional and positive working relationships with colleagues at all sites
Experience & Attributes:
- Excellent interpersonal and organisational skills
- Enthusiastic, selfmotivated & customer focused
- Computer literate, Kerridge experience is advantageous
Hours and benefits:
- Monday
- Friday 40 hours per week
- 23 days holiday + Bank Holidays (increasing by one days entitlement every 5 years of continuous service)
- Car Benefit Scheme, after 6 months and meets criteria
- Employee of the month reward scheme
- Modern offices, recently refurbished
- Free uniform provided
- Competitive overall bonusbased salary if you're a great upseller, this role will be ideal for you
- Work place pension provided, after 3 months
Job Types:
Full-time, Permanent
Salary:
Up to £30,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Blackpool: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
- sales/upselling: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
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