![King's College London NHS Health Centre](https://media.trabajo.org/img/noimg.jpg)
Receptionist/admin assistant Full-time
1 week ago
Job summary
King's College London NHS Health Centre, aninnovative, large and vibrant student NHS GP surgery in a brand newpurpose-built surgery in the heart of the city, are looking for an energeticand professional receptionist/admin assistant to join our team. The role is for38 hours/week.
Main duties of the job
Main duties of the job
Patient-facing and over-the-phone receptionist role and general administrative duties in a busy student practice.
About us
Overview of your organisation
The contract to supply student health services for Kings College London started on 1st September 2001. The Student Health Centre at the Strand provides a service for King's College students and staff with full-time nursing cover and GP surgeries. It works alongside other student service provision within the College which includes counselling, psychotherapy, welfare and information interfacing with the Accommodation and Careers Advisory services.
Job descriptionJob responsibilities
Job description
Administration skills
To display effective word processing, database andspreadsheet skills by:
Having and retaining a high level of typing ability
Having an ability to input data accurately andquickly
Collaborating with other administrative staff toestablish and maintain a filing system for word processed documents
Being literate and numerate in all communicationsincluding taking and passing on messages, including message books and e-mail
Ensuring confidentiality of patient records as perthe agreed local protocol
Implementing appropriate filing systems agreed withthe team
Using photocopier effectively
Reporting any IT concerns to your manager
Scanning letters
To work with other staff to develop and implementan appropriate and efficient administration system by:
Learning and maintaining a working knowledge of theclinical system (SystmOne)
Scanning patient letters in to patients medicalrecords via the workflow system
Ability to take messages accurately and able toprioritise these to support patient needs
Reporting to your manager any operational problemswith the appointments system
Maintaining patient records by creating,maintaining and filing when necessary, locating missing notes and returningnotes to the Health Authority when requested
Following the protocol which concerns the opening,processing and dispatching of mail
Calling for ambulances as requested by the nursingand medical staff.
Assisting with some secretarial tasks as needed.
Customer Service skills
To display a professional welcome by:
Being positive and forthcoming at offeringassistance
Introducing yourself, answering face to faceenquiries respectfully and responding to telephone enquiries promptly andproactively
Recognising and responding to service users whohave communication barriers
Promoting the use of interpreters or sign languagetranslators where spoken English is a barrier
Supporting the practice complaints procedure anddealing with any issues that arise
Displaying effective relationships will colleaguesboth within and outside the practice by:
Understanding and respecting other peoplescontribution to the service
Contributing to staff meetings
Team working skills
Contributing to the smooth running of the admin andreception team by:
Supporting and contributing to an inductionprogramme for any new staff either admin or clinical
Reporting any accidents and incidents and anybreaches of health and safety to your manager.
Communicating with and supporting colleagues.
Maintaining the security of the Health Centre
Person SpecificationQualifications
Essential
Essential criteria Qualifications Education to GCSE level or above.Experience
Essential
Essential criteria Previous experience in a customer care environment. Previous experience within a busy environment. Basic computer knowledgeDesirable
Desirable criteria Experience of office procedures and relevant clerical duties.-
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