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Full Time Receptionist/admin Assistant
3 months ago
37.
5 Hours Per Week - Two fixed sets of hours available as follows:
Post 1
Mon 08:00 am pm (0.5 lunch break) 8.5 hours
Tue 11.00 am pm (0.5 lunch break) 8.5 hours
Wed 11.00 am pm 6 hours
Thu 08.00 am pm 6 hours
Fri 11.00 am pm (0.5 lunch break) 8.5 hours
A 15 minute tea break (paid) is allowed when working for a period of more than 3 hours.
JOB DESCRIPTION
JOB TITLE:
RECEPTIONIST/ADMIN ASSISTANT
REPORTS TO:
PRACTICE MANAGER
HOURS:
FULL-TIME
JOB SUMMARY:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors in a courteous, efficient and effective manner.
MAIN DUTIES AND RESPONSIBILITIES:
All receptionists are expected to carry out core duties, as described below. These are grouped into specific areas of the job.
In addition there are specialist duties carried out by receptionists; at least two receptionists must be capable of carrying out each of these specialist functions.
These are allocated to staff after initial orientation in the job and further training will be given for these.Core Duties:
A. Face to face patient contact at reception desk ''front of house''
- Ensure an effective, efficient, welcoming and polite reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and followup appointments on the computer.
- Make appointments over the telephone using the computerised booking system ensuring patients are given the option of their preferred doctor or an urgent appointment with any doctor and helping them make an informed decision regarding this.
- Take messages and advice calls for doctors, entering these on the computer with accuracy of detail following the protocol.
- Dealing with calls from other professionals enquiring about patients or wishing to speak to doctors.
2
WTFD Reception/Administrator Jul22/YT
- Understand the repeat prescription system in the surgery and be able to follow the protocol.
- Deal with prescription requests including checking prescriptions before given and when to ask for urgent requests to be passed to the duty doctor.
- Helping patients understand the system.
- Be aware that as a paperless practice every piece of information coming into the practice must be handled according to the inhouse protocols for paperwork in an accurate and timely manner.
- Understand with training how the computer system works for clinical records and all other administrative tasks.
- Be able to record relevant information on the computer according to reception protocols.
- Be able to use the computer to help a patient with enquiries.
- Investigate and resolve problems in the daytoday use of computers, printers and other IT related equipment.
- Be the first point of contact with the helpdesks of the clinical and other system suppliers and keep a track of problems and actions.
- To become proficient in all areas of the It systems and be able to train other users, both clinical and non clinical.
- Dealing with registrations and deductions
- Open up premises at the start of the day when first to arrive, deactivate alarm and make all necessary preparations to receive patients as per the list of morning jobs.
- Close down the building at the end of the day ensuring that all the jobs for closing down are done.
- Stock clinical rooms with standard consumables and change clinical waste bags and boxes following health and safety procedures.
- To take part in an annual confidential appraisal with the Practice Manager and a named Partner.
- To attend reception staff meetings as required and other training sessions as offered.
- To identify training needs with the Manager and take part in informal training sessions for these needs.
- To be willing to learn and be open to feedback.
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health and Safety Policy.
Equality and Diversity:
3
WTFD Reception/Administrator Jul22/YT
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, current legislation.
- Respecting privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, nonjudgmental and respects their circumstances, feelings and rights.
Quality:
The post-holder will strive to maintain quality
