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Beds & Luton Children's Team Administrator

4 months ago

Kempston Hardwick, Bedford, United Kingdom Cambridgeshire Community Services NHS Trust Full time

Job summary

Would you like to work in a role where you make a difference?

Are you compassionate, a strong communicator and happy working in a team? We are looking for individuals that share our values to be the first point of call for families and professionals contacting our service. You will need standard computer skills, initiative, a excellent telephone manner and a flexible approach.

In return, we offer the opportunity to develop your skills with access to in-service training programmes and ongoing personal development.

The Bedfordshire and Luton Children's Business Support Team prides itself on our supportive, skill mixed team. You will receive regular 1-1s, shared team learning and annual appraisals and take an active role within your own personal development. You will partake in regular whole team meetings where we value the voices of staff as paramount in the innovation of our service.

Your base would be Woburn Court, Kempston, Bedfordshire, Monday to Friday, We on close on Weekends and Bank Holidays.

We offer a competitive annual leave package of 27 days leave pro rata. Both salary and leave increase with years of service as per Agenda for Change scheme.

(Should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.)

Main duties of the job

As a Team Administrator, you will be the first point of contact for communication with parent's, carers, healthcare and other professionals.

Using NHS Pathways you will assess requests and queries and either help resolve the query or direct to the most appropriate healthcare professional.

You will prioritise and process emails and communications received into the service, in a calm and timely manner. Recognising the extent of your own competency and identifying when support is required. Ensuring that follow up actions from calls, emails, correspondence, and other contacts are progressed efficiently and effectively.

You will complete administration tasks on SystmOne. including scanning onto patient records, referral management, checking tasks, updating service user information, rescheduling appointments and registering service users who have transferred in.Recording all contact, received into the service, using SystmOne following agreed protocols and pathways.

You will need to demonstrate the ability to remain focussed on service delivery whilst dealing with an unpredictable, diverse and challenging workload.Providing a gold standard of communication and customer service to all service users and stakeholders.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Job description

Job responsibilities

The attached job description is intended only as a guide to the range of duties involved.

The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

Person Specification

Qualifications & Training

Essential

GCSE English and Maths Grade C and above or equivalent qualification NVQ 3 or equivalent experience

Desirable

NVQ level 3 in Customer Service or Business Administration

Experience

Essential

Experience within an administrative role Experience of using Microsoft Office programmes such as Word, Outlook and Excel Experience of working in a customer service environment Working knowledge of SystmOne

Desirable

Experience of working with children Experience of working in an NHS environment

Knowledge & Skills

Essential

Excellent communication and interpersonal skills Effectively priorities and co-ordinates own work and the work of others Wide knowledge of office procedures Standard keyboard skills Ability to use Microsoft Office packages such as Word, Outlook, Excel and PowerPoint Work flexibly as part of a team Excellent time management skills Ability to use initiative without close supervision

Desirable

Minute taking

Safeguarding

Essential

Ability to safeguard and promote the welfare of children and young people/vulnerable adults. Demonstrates understanding of safeguarding issues. Appreciates the significance of safeguarding and interprets this accurately for all individual children and young people/vulnerable adults whatever their life circumstances. Has a good understanding of the Safeguarding agenda. Can demonstrate an ability to contribute towards a safe environment.

Emotional Awareness

Essential

Aware of the range of emotions in self and others Demonstrates empathy for the concerns of others Listens to and understands directly and indirectly expressed feelings Encourages others to express themselves openly Manages strong emotions and responds constructively to the source of problems Shows respect for others' feelings, views and circumstances In highly stressful situations keeps own feelings in check, takes constructive action and calms others down Has a range of mechanisms for dealing with stress, can recognise when to use them and does so Listens to personal comments without becoming defensive

Self-awareness

Essential

Has a balanced understanding of self and others Has a realistic knowledge of personal strengths and areas for development Can demonstrate flexibility of approach Shows a realistic appreciation of the challenges of working with children and young people/vulnerable adults